Lashawndra Baker
Oakland
Summary
Dedicated Resident Advocate with proven skills in crisis intervention, client assessment, and effective communication. Committed to enhancing resident well-being through supportive resource navigation and collaborative problem-solving.
Overview
5
5
years of professional experience
Work History
Resident Advocate
Building Futures With Women and Children
San Leandro, CA
05.2025 - Current
- Supported residents in navigating resources and services for personal development.
- Facilitated communication between residents and staff to enhance service delivery.
- Maintained accurate documentation of resident interactions and progress reports.
- Provided crisis intervention support, ensuring resident safety and well-being.
- Conducted intake assessments to identify individual challenges and goals.
- Improved communication between residents and staff by conducting regular meetings to discuss issues and find solutions together.
Delivery Driver
Hometown Heart
Oakland, CA
05.2021 - 08.2024
- Delivered packages efficiently, ensuring timely arrivals and customer satisfaction.
- Managed daily delivery routes, optimizing travel times and reducing fuel costs.
- Maintained vehicle cleanliness and functionality, adhering to safety regulations consistently.
- Assisted in training new drivers on route navigation and delivery procedures.
- Communicated effectively with dispatch and customers to resolve delivery issues promptly.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Education
Associate of Science - Coser
Merritt College
Oakland, CA12-2026
Associate of Science - Medical Administration
Heald Business College
Hayward, CA06-1996
Skills
- Client assessment
- Progress monitoring
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Active listening
- Medical terminology
Timeline
Resident Advocate
Building Futures With Women and Children
05.2025 - Current
Delivery Driver
Hometown Heart
05.2021 - 08.2024
Associate of Science - Coser
Merritt College
Associate of Science - Medical Administration
Heald Business College