LaShawndria Lillie
Chicago,IL
Summary
Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
10
10
years of professional experience
Work History
Mental Health Technician
Silver Oaks Behavioral Hospital
New Lenox, IL
02.2023 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
Pharmacy Technician
Braun PharmaCare
Chicago, IL
2021.02 - 2023.02
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Collected co-payments or full payments from customers.
- Stocked, labeled, and inventoried medication to keep accurate records.
Direct Support Professional
New Star Inc
Dolton, IL
05.2014 - 12.2020
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored progress and documented patient health status changes to keep care team updated.
Education
High School Diploma - General Studies
2010
Skills
- Cheerful and energetic
- Superior communication skills
- Organized
- Excellent multi-tasker
- Time management
- Energetic work attitude
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Mental Health Technician - Silver Oaks Behavioral Hospital
02.2023 - Current
Pharmacy Technician - Braun PharmaCare
2021.02 - 2023.02
Direct Support Professional - New Star Inc
05.2014 - 12.2020
Morgan Park High school - High School Diploma, General Studies
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