Lashay Kilgore
Durham,NC
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
5
5
years of professional experience
Work History
Administrative Associate
UNC Healthcare
Chapel Hill, NC
10.2023 - 08.2026
- Identified and handled sensitive information promptly to ensure confidentiality
- Researched missing information and utilized programs to advance documentation through the process
- Verified records for accuracy and compliance with established rules and procedures to verify accuracy and compliance with rules and procedures of the appropriate system
- Assisting patients with kiosk check ins
- Enter and reconcile credit cards/cash transactions daily
- Recorded claims processed by medical insurances by verifying insured benefits and entering data into the system.
- Resolved discrepancies by contacting personnel to gather information and correct errors
Settlement Administrator
The Law Offices of James Scott Farrin
Durham, NC
05.2022 - 09.2023
- Collaborated with doctors, adjusters, and attorneys to optimize claims management and control costs.
- Adjudicate medical, commercial and Medicaid, claims.
- Coordinated with paralegals to verify clients' confidential information for timely fund distribution.
- Identified legal documents required for pre litigation or litigation purposes.
- Managed referral flow to facilitate prompt communication among healthcare providers.
- Prepare deposit paperwork to aid check printing personnel for accounting purposes
Business Development Coordinator
Fred Anderson Toyota
Raleigh, NC
07.2021 - 05.2022
- Respond to internet inquiries and sales calls with knowledge acquired by communicating with all departments.
- Managed sales client profiles and promptly addressed inquiries to enhance customer satisfaction.
- Generated sales appointments for clients with Senior Management to facilitate strategic discussions.
- Communicated between management, sales, and clients to ensure alignment on client needs.
- Assist and respond to customer inquiries and needs either in person, by phone, or online chat systems.
- Prepare insurance cards, photo IDs, payment verification for salesmen.
Education
Some College (No Degree) - Criminal Justice
Southern New Hampshire University
Hooksett, NH08-2026
Skills
- Insurance verification
- Medical terminology proficiency
- Data management
- Analytical
- Technical Proficiency
- Time management
- Customer service
- Patient assistance
- Effective communication
- Attention to detail
Timeline
Administrative Associate
UNC Healthcare
10.2023 - 08.2026
Settlement Administrator
The Law Offices of James Scott Farrin
05.2022 - 09.2023
Business Development Coordinator
Fred Anderson Toyota
07.2021 - 05.2022
Some College (No Degree) - Criminal Justice
Southern New Hampshire University