Lashay Williams
Shawnee,KS
Summary
Area Manager of Operations at Amazon with a proven track record in logistics management and continuous process improvement. Skilled in performance analysis and team collaboration, I successfully implemented cost-saving initiatives that enhanced operational efficiency. Committed to safety compliance and driving high standards of customer service in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Area Manager of Operations
Amazon
Lenexa, KS
04.2021 - Current
- Coordinate with support and logistics teams to ensure timely and accurate order fulfillment.
- Lead and manage a team of associates, including hiring, training, and performance management.
- Oversee the daily operations of the fulfillment center, ensuring smooth and efficient processes.
- Monitor and analyze key performance metrics to identify areas for improvement, and implement corrective actions.
- Develop and implement strategies to optimize operational processes, reduce costs, and increase productivity.
- Drive continuous improvement initiatives and best practices to enhance overall performance.
- Ensure compliance with company policies, safety regulations, and industry standards.
- Manage inventory levels, accuracy, and replenishment to meet customer demand.
- Maintain high standards of quality and customer service.
- Monitor and control operational budgets, expenses, and financial performance.
- Develop and implement cost-saving initiatives and strategies to achieve financial targets.
- Exemplars of the Amazon Leadership Principles include Customer Obsession, Learn & Be Curious, Hire & Develop the Best, Deep Dive, Ownership, and Earn Trust.
Assistant Site Leader (Seasonal)
Amazon
Kansas City
06.2023 - 11.2023
- Drives continuous improvement projects, networks with other leaders across the network to solicit and share process improvements, and drive efficiencies and cost savings.
- Mentored and develops leaders and staff, participates in recruiting to identify and evaluate associates and internal/external candidates for promotion and hire.
- Track and analyze key performance metrics.
- Ensure adherence to safety protocols and regulatory requirements.
- Conduct regular safety audits and provide training to maintain a safe work environment.
- Assist in managing inventory levels and accuracy.
- Coordinate with supply chain teams to ensure timely and accurate order fulfillment.
- Collaborate with cross-functional teams to implement best practices.
- Assist in monitoring and controlling operational expenses.
- Contribute to cost-saving initiatives and financial performance improvements.
Customer Support Analyst
Cerner Corporation
Kansas City
10.2019 - 03.2021
- Supported Cerner’s internal and external clients by providing outstanding customer service and basic technical support in a Tier 1 call-centered environment
- SQL knowledge to communicate with the database
- Managed over 50 customer calls per day
- Increased sales by 10%
- Created documentation and knowledge transfer materials across one-year lifecycle of investigation Incident resolution and application maintenance
- Adhered to policies and procedures including HIPAA, PECA, CHIA, and client notification requirements
- Supported users with software, hardware and network issues
- Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.
Café Program Director
Genesis Health Clubs
Olathe
04.2017 - 09.2019
- Increasing utilization of company products by Partnering with Sales VP’s to identify new business opportunities within current accounts
- Created project plans to fit stakeholder and customer needs and deliver with-in budget on desired outcomes; full accountability for project results
- Defined project roles and responsibilities in close collaboration with the Customer, including project scope and objectives to ensure a cross-functional understanding amongst project members
- Planned and organized company conference with deadlines while managing all teams’ execution of activities
- Works collaboratively with demand generation, sales and marketing teams to improve sales/marketing strategies
- Addressed and resolved technical, financial and operational concerns by working with team members and directors
- Developed and organized routine and special programming by factoring in slot timing, demographics and other important parameters.
Education
MBA - Business
Maryville University
05-2021
Bachelor of Science - Business Administration
The University of Central MO
05-2017
Skills
- Logistics Management
- Inventory reporting
- Continuous Process Improvement
- Safety and compliance
- Financial Acumen
- Process planning
- Policies and procedures implementation
- Analytical skills
- Problem solving
- Team collaboration
- Excel (Pivot Tables, VLOOKUPs)
- Performance analysis
- Cost reduction
Affiliations
- Women's@Amazon Chapter President
- S.M.I.L.E Vice president– Amazon
- FAMILIES AT AMAZON resources Director – Amazon
- Sigma Gamma Rho Sorority
References
References available upon request.
Timeline
Assistant Site Leader (Seasonal)
Amazon
06.2023 - 11.2023
Area Manager of Operations
Amazon
04.2021 - Current
Customer Support Analyst
Cerner Corporation
10.2019 - 03.2021
Café Program Director
Genesis Health Clubs
04.2017 - 09.2019
MBA - Business
Maryville University
Bachelor of Science - Business Administration
The University of Central MO