LASHAYLA WASHINGTON
LUBBOCK,TX
Summary
Diligent Customer Service Representative with solid background in managing high call volumes and providing exceptional customer service. Adept at resolving issues promptly and maintaining accurate records, contributing to operational efficiency. Demonstrated proficiency in effective communication and multitasking to ensure smooth workflow and customer satisfaction.
Professional communications specialist prepared for this role with proven track record in handling diverse customer interactions and managing phone systems efficiently. Known for collaborative approach and achieving consistent results, adapting seamlessly to dynamic environments. Reliable in maintaining confidentiality and utilizing active listening and problem-solving skills.
Professional communicator with high standards and focus on results. Skilled in managing high call volumes, providing exceptional customer service, and efficiently resolving issues. Strong team collaborator, adaptable to changing needs, and reliable. Proficient in using telecommunication systems, active listening, and maintaining confidentiality.
Overview
11
11
years of professional experience
Work History
Personal Care Assistant
Daybreak HCS
Lubbock, TX
10.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
Manager
Angelic Accesoriez
Lubbock, TX
09.2021 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Phone Operator
TAS United
Lubbock, TX
02.2022 - 10.2023
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Pleasantly greeted all callers and asked how to be of assistance.
- Delivered exceptional service through active listening, clear communication, and professional etiquette on each call handled.
- Delivered local and tier 1 technical hardware and software for a variety of companies
Sterile Processing Supervisor
Covenant Medical Center
Lubbock, TX
11.2014 - 09.2021
- Participated in cross-functional meetings with other hospital departments to improve communication and collaboration in patient care efforts.
- Implemented inventory control measures that streamlined supplies management, reducing waste and lowering costs.
- Collaborated with surgical teams to ensure timely delivery of well-maintained instruments for optimal surgery outcomes.
- Championed workplace safety initiatives, maintaining a clean and organized work environment free from hazards.
- Enhanced sterile processing efficiency by implementing strict procedural protocols and quality assurance measures.
- Trained new employees in sterile processing techniques, leading to faster onboarding and reduced errors.
- Ensured compliance with all relevant local, state and federal regulations through diligent documentation and reporting practices.
- Developed strong relationships with vendors and suppliers, ensuring a consistent supply of high-quality materials for the department.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Front End Associate
Walmart
Lubbock, TX
07.2013 - 11.2014
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Facilitated cash, check and credit transactions on cash register with 100% accuracy.
- Assisted in training new hires, sharing knowledge and best practices for front end operations.
- Boosted customer loyalty, remembering regular customers' names and preferences.
Education
Medical Assistant
Kaplan College
Lubbock09.2009
High School Diploma -
Estacado High School
Lubbock05.1999
Skills
- Compassionate Caregiving
- CPR Certified
- Data Entry
- Telephone Etiquette
- Empathy and patience
- Appointment Scheduling
- Office Administration
- Building rapport
- Clerical Support
- Call Routing
- Customer Service
- Critical Thinking
Timeline
Personal Care Assistant
Daybreak HCS
10.2023 - Current
Phone Operator
TAS United
02.2022 - 10.2023
Manager
Angelic Accesoriez
09.2021 - Current
Sterile Processing Supervisor
Covenant Medical Center
11.2014 - 09.2021
Front End Associate
Walmart
07.2013 - 11.2014
Medical Assistant
Kaplan College
High School Diploma -
Estacado High School