Quentara Lashay Young
Pensacola,FL
Summary
Extremely motivated to develop new proficiencies within my degree with a strong desire to grow professionally. Experience in enhancing team cohesion and individual development by mentoring others in ways to improve their skills. Extensive knowledge and experience in customer service. Strong management and organization skills.
Overview
20
20
years of professional experience
Work History
Equity Processor II
Navy Federal Credit Union
12.2021 - Current
- Offer short/long term solutions including repayment plans, promises-to-pay and loan modifications
- Effective skill exercising initiative and using good judgment to make sound decisions
- Contact delinquent members in an attempt to cure delinquency utilizing all payment options and loss mitigation tools offered by Navy Federal
Delinquency Control Counselor IV
Navy Federal Credit Union
08.2017 - 12.2021
- Offer short/long term solutions including repayment plans, promises-to-pay and loan modifications
- Effective skill exercising initiative and using good judgment to make sound decisions
- Contact delinquent members in an attempt to cure delinquency utilizing all payment options and loss mitigation tools offered by Navy Federal
Delinquency Control Counselor II
Navy Federal Credit Union
02.2017 - 08.2017
- Offer short/long term solutions including repayment plans, promises-to-pay and loan modifications
- Effective skill exercising initiative and using good judgment to make sound decisions
- Contact delinquent members in an attempt to cure delinquency utilizing all payment options and loss mitigation tools offered by Navy Federal
Consumer Lending Support Specialist
Gulf Winds Federal Credit Union
09.2012 - 11.2016
- Supervise 35+ Financial Service Representatives in their title processes
- Collaborate with all representatives and supervisors on title processing via rules and regulations
- Identify and research Gulf Winds security interest on all vehicles financed with the organization
- Collect and maintain title processes for managerial review
- Verify all transactions are in compliance with DHSMV procedures and state statutes
- Provide direct assistance to the public in person, by mail, by email, and over the telephone
- Utilize document security measures as they apply to Florida law
Senior Tax Agent III
Escambia County Tax Collector
04.2005 - 09.2012
- Verify all transactions are following DHSMV procedures and state statutes including, but not limited to, the issuance of the proper registration, decal, and license plate
- Provides direct assistance to the public in person, by mail, by email, and over the telephone in the transaction of tags, titles, licenses, and taxes
Education
Master of Business Administration - General Studies
Columbia Southern University
Orange Beach, AL01-2025
Bachelor of Science - Human Resource Management
Pensacola State College
Pensacola, FL01.2020
Advanced Technical Certificate - Human Resource Management
Pensacola State College
Pensacola, FL01.2020
Associates of Arts - Business
Pensacola State College
Pensacola, FL01.2016
Skills
- Work well under pressure
- Multi-tasking
- Team Oriented
- Exceptional time management
- Successful organization skills
- Microsoft
- Excel
- Adobe
Awards
- Junior League of Pensacola, 2024
- National Society of Leadership and Success / Sigma Alpha Pi, 2024
- Notary Public
- Cognos analytics certification
- MBTI type training certification
- Agile & Scrum certification
Timeline
Equity Processor II
Navy Federal Credit Union
12.2021 - Current
Delinquency Control Counselor IV
Navy Federal Credit Union
08.2017 - 12.2021
Delinquency Control Counselor II
Navy Federal Credit Union
02.2017 - 08.2017
Consumer Lending Support Specialist
Gulf Winds Federal Credit Union
09.2012 - 11.2016
Senior Tax Agent III
Escambia County Tax Collector
04.2005 - 09.2012
Bachelor of Science - Human Resource Management
Pensacola State College
Advanced Technical Certificate - Human Resource Management
Pensacola State College
Associates of Arts - Business
Pensacola State College
Master of Business Administration - General Studies
Columbia Southern University
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