LaShea Hill

• Collaborated with interdisciplinary teams, including physicians, nurses, and leadership, to improve workflow efficiency, patient care quality, and staff engagement

• Educated staff and patients on telehealth services, including video visits, secure communication, and remote provider roles

• Managed telehealth devices and video encounters, troubleshot technical issues, ensured infection control compliance, and documented patient interactions and enrollments

• Developed strong client relationships, resulting in repeat business and referrals

• Utilized CRM tools to track leads, maintain accurate records, and optimize outreach through cold calling, email campaigns, and social media

• Set weekly goals for team members to foster accountability and drive performance toward meeting or exceeding targets

• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
• Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
• Adhered to required infection control, isolation procedures and aseptic techniques in delivery of patient care.
• Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.