Lashea Williams
Houston,TX
Overview
13
13
years of professional experience
Work History
Supervisor
PJs
Houston, TX
01.2019 - Current
- Making sure employees that report to you meet performance expectations
- Giving instructions or orders to subordinate employees
- Ensuring that the work environment is safe, secure and healthy
- Meeting deadlines
- Approving work hours
- Ensure great customer service at all levels
Customer Service Representative
Alro
Greenwood, CO
03.2022 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Alight Solutions
CSR
San Francisco
07.2021 - 07.2022
- Enhanced customer satisfaction by efficiently resolving complex issues and implementing appropriate solutions.
- Implemented new procedures that resulted in improved efficiency and effectiveness of the resolutions process.
- Contributed significantly towards enhancing the reputation of the company as a customer-centric organization by focusing on prompt and effective resolutions.
- Introduced new tools that streamlined the workflow for managing resolutions, saving time and resources for the team.
Cashier
Forever 21
Houston, TX
07.2017 - 11.2018
- Perform basic math functions to collect payments and make change
- Operate registers, scanners, scales and credit card/debit card terminals
- Memorize product locations throughout the store and be able to direct customers or make suggestions
- Handle exchanges and refunds in a quick, efficient manner
- Collect payments and bag purchases for customers
- Maintain accurate cash drawer
- Take a tally of the funds in the cash register when required during a shift and produce transaction reports
- Keep the checkout area clean and orderly
VBS Teacher
Air Serve Corporation
Houston, TX
01.2015 - 11.2016
- When a passenger come and to check theres basgs my job is to check the weight on bag check id or passport and give to give the customer the direction to where there going
Provider
In Home Personal Care
Houston, TX
04.2013 - 06.2014
- My job is to clean up behind the patient cook for patient go to doctors vist with my patient and to male sure my patient took his or hers mediance
Cashier
DEERBROOK MALL
Houston, TX
01.2012 - 02.2013
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
Education
Associate in Business -
Lone Star College System
07.2024
Skills
- Customer Service
- Team Member
Timeline
Customer Service Representative
Alro
03.2022 - 02.2024
Alight Solutions
CSR
07.2021 - 07.2022
Supervisor
PJs
01.2019 - Current
Cashier
Forever 21
07.2017 - 11.2018
VBS Teacher
Air Serve Corporation
01.2015 - 11.2016
Provider
In Home Personal Care
04.2013 - 06.2014
Cashier
DEERBROOK MALL
01.2012 - 02.2013
Associate in Business -
Lone Star College System