Lasheen Williams
Jersey City,NJ
Summary
Experienced & engaging Enterprise Account Manager with a proven track record of surpassing sales and renewal quotas due to finely honed account planning strategies and strong interpersonal skills. With a demonstrated expertise in client retention, expanding into new divisions, and ensuring effective cross-functional collaboration across divisions among all levels. Possessing high level organizational skills with proficiency in Salesforce and a genuine passion for a positive Client Experience. Skilled and engaging moderator with over 60+ webinar and speaking engagements.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Enterprise Brand Strategist
FairyGodBoss X The Muse
07.2021 - 03.2024
- Sold and serviced a 60-client book of business of 2M in revenue
- Maintained an 90% close rate quarterly
- Moderated over 60 live webinars, engaged with our community and participated in pre and post marketing activities
- Maintained reports and account planning strategies while utilizing Salesforce (SFDC).
Dedicated Client Success Specialist
Indeed
01.2019 - 06.2021
- Provided a seamless and personal onboarding experience for new clients, proactively reaching out to existing clients for business review calls
- Entered and managed all support tickets in Salesforce
- Contributed to the team’s success by ensuring that process and service commitments are met
- Participated in continuous process improvement efforts based on Client provided pain points.
Mid-Market Account Executive, Client Engagement
Yelp
04.2017 - 12.2018
- Developed trusting relationships with over 200 clients
- Led one of the top 5 performing teams
- Met and exceeded client needs
- Rapidly promoted twice within a year.
Client Relationship Manager
Advisen
06.2007 - 06.2016
- Managing the sales process for new prospects, from initial contact through to closure
- Developing & maintaining successful business relationships with all prospects
- Serviced over 100 clients ranging from small to mid market P&C brokerages
- Responsible for sales and customer support to Top 100 Brokerages, resulting in over $5 million in sales.
Education
Bachelor of Science - Information Technology
Technical Career Institutes
New York, NY05-2007
Skills
- Interpersonal Skills
- Engaging verbal and written communication
- Leadership Skills
- Teamwork
- Time Management
- Account Management
- Salesforce
- Ticketing Escalation
- Competitive Analysis
- Internal Communications
- Promotional planning
- Press Release Writing
- Analytics and Reporting
- Sales Enablement
- Marketing automation
- Partnership Development
- Google Adwords
- Content Strategy
- Creative Direction
- Customer Segmentation
- Product positioning
- Branding
- Advertising Campaigns
- Data Visualization
- Database Management
- Data Collection
- Vendor Relationship Management
- Client Relationship Management
- Campaign Implementation
- Communications management
- Media Kit Creation
- Search Engine Optimization
- Sales Forecasting
- Channel Marketing
- Audience Engagement Techniques
- Project Management
- Target Audience Analysis
- Professionalism
- Relationship Building
- Active Listening
- Analytical Thinking
- Team building
- Customer Demographics
- Marketing Collateral Development
- Client Retention
- Brand Development
- Adaptability and Flexibility
Hobbies and Interests
- Award winning Cosplayer
- Fitness
- Karaoke
Certification
- Dale Carnegie Presentation Skills Certificate Of Achievement
Affiliations
- 97- Time Obstacle Course Race Finisher
- Inaugural NYC Karaoke Idol Champion
- 20 - Time Published Cosplayer
Timeline
Enterprise Brand Strategist
FairyGodBoss X The Muse
07.2021 - 03.2024
Dedicated Client Success Specialist
Indeed
01.2019 - 06.2021
Mid-Market Account Executive, Client Engagement
Yelp
04.2017 - 12.2018
Client Relationship Manager
Advisen
06.2007 - 06.2016
Bachelor of Science - Information Technology
Technical Career Institutes