Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lashelbre Clark

Millington,TN

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

18
18
years of professional experience

Work History

CNA/In-Home Caretaker

ABC Healthcare
09.2014 - Current
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels

Remote Calling

Shiftsmart
06.2020 - 04.2023
  • Managed over 50 customer calls per day.' or, "Increased sales by 10%".
  • Handled 100 calls per day to address customer inquiries and concerns
  • Worked with customers to understand needs and provide excellent service
  • Resolved problems, improved operations and provided exceptional service

Certified Nursing Assistant Aide

Maxim Healthcare Services, Inc
08.2006 - 01.2020
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Documented patient information and care activities in electronic health record

Education

Associates Of Science - Nursing

Southwest Tennessee Community College
06.2016

Diploma - Medical Billing & Coding

Ashland College
05.2015

Diploma - General Studies

Trezevant High School
Memphis, TN
06.1989

Skills

  • Certifications and Licenses CPR/First Aid
  • Nursing Aide Skills
  • Data Entry
  • Call Center Customer Service
  • Medical receptionist Skills
  • Supervisor/Manager Skills

Timeline

Remote Calling

Shiftsmart
06.2020 - 04.2023

CNA/In-Home Caretaker

ABC Healthcare
09.2014 - Current

Certified Nursing Assistant Aide

Maxim Healthcare Services, Inc
08.2006 - 01.2020

Associates Of Science - Nursing

Southwest Tennessee Community College

Diploma - Medical Billing & Coding

Ashland College

Diploma - General Studies

Trezevant High School
Lashelbre Clark