Lashelle Ragle
Decatur,IL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Dedicated and empathetic Certified Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Dale’s Southlake Pharmacy
Decatur, Illinois
09.2008 - Current
- Verify accuracy of patient information on prescription orders.
- Assist pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Answer questions from customers regarding insurance coverage eligibility requirements.
- Maintain a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
- Receive verbal prescriptions from physicians or nurse practitioners via telephone, fax or electronic means.
- Check expiration dates on drug products prior to dispensing them to customers.
- Provide medication and other healthcare products to customers accurately and efficiently.
- Adhere to all federal, state and local laws governing the practice of pharmacy technicians.
- Perform administrative duties such as filing, data entry, answering phones.
- Maintain records of controlled substances dispensed according to state regulations.
- Process third-party insurance claims for reimbursement of pharmaceuticals.
- Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
Certified Medical Assistant
Memorial Specialty Care Ortho/ Raycraft & Jones
Decatur, Illinois
10.2007 - Current
- Assist physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Organize patient charts before each day's clinic sessions began.
- Adhere to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Keep examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Interview and engage patients to obtain medical history, chief complaints and vital signs.
- Document notes during patient visits.
- Measure vital signs and took medical histories to prepare patients for examination.
- Schedule appointments for patients via phone and in person.
- Respond to patient callbacks and phone-in prescription refill requests.
- Relay messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Contact pharmacies to submit and refill patients' prescriptions.
- Educate patients about medications, procedures and physician's instructions.
- Assist with insurance pre-authorization
Education
Business and Computer Curriculum
Richland Community College
Decatur, ILHigh School Diploma -
Eisenhower High School
Decatur, IllinoisSkills
- Clinical Support
- Appointment Scheduling
- Medical Terminology
- Patient Scheduling
- Medical terminology proficiency
- Telephone Etiquette
- Patient histories
- Proficiency in Touchworks, Cerner and Epic
- Knowledgeable in insurance pre-authorization
- Supply Restocking
Certification
- Certified Clinical Medical Assistant 12-18-2016 to current
- Certified Pharmacy Technician 07-31-2000 to current
- CPR Certified
Timeline
Certified Pharmacy Technician
Dale’s Southlake Pharmacy
09.2008 - Current
Certified Medical Assistant
Memorial Specialty Care Ortho/ Raycraft & Jones
10.2007 - Current
Business and Computer Curriculum
Richland Community College
High School Diploma -
Eisenhower High School
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