Shanella Carter
Houston
Summary
Detail-oriented Clinical Intake Coordinator with extensive experience in patient care management and health service coordination. Streamlined intake processes to enhance patient experiences and improve service delivery. Skilled in prior authorization and ensuring accurate insurance information for medical procedure approvals. Effective in documentation management and fostering communication among patients, providers, and insurance companies.
Overview
17
17
years of professional experience
4
4
Certifications
Work History
Certified Pharmacy Technician
MD Anderson Cancer Center
Houston
03.2019 - Current
- Maintained proficiency in data entry, chemotherapy preparation, inventory management, compounding parental and I.V. mixtures, and labeling of I.V. solution bags, ensuring timely delivery of I.V. medications to nursing floors and stocking of automated Pyxis machine for medication access.
- Processed medication orders using electronic health record systems efficiently.
- Utilized electronic health record systems to input and track patient data.
- Processed prior authorization requests for medication approval, ensuring patients received necessary treatments in a timely manner.
- Communicated with healthcare providers to gather necessary documentation.
- Reviewed patient records to ensure compliance with regulations and policies.
- Maintained accurate records of authorization communications and decisions, supporting compliance with regulatory requirements.
- Collected and verified patient information for accuracy and completeness.
- Coordinated patient intake process and appointment scheduling, streamlining workflow for improved patient access to care.
Certified Pharmacy Technician
Kindred Hospital
Houston
02.2014 - Current
- Prepared and dispensed medications for oncology patients, ensuring compliance with safety protocols to support patient care.
- Executed data entry and managed inventory while compounding parenteral and I.V. mixtures, labeling I.V. solution bags, delivering I.V. medications to nursing floors, stocking automated Pyxis machine, and verifying order completeness to maintain operational efficiency.
- Assisted pharmacists in managing inventory to optimize medication availability and support patient treatment plans.
- Educated patients on proper medication usage and potential side effects.
Certified Pharmacy Technician
Texas Children’s Hospital
Houston
02.2017 - 03.2019
- Executed data entry, inventory management, compounding of parental and I.V. mixtures, labeling I.V. solution bags, delivering I.V. medications to nursing floors, stocking automated Pyxis machine, and ensuring order completeness under supervision of Registered Pharmacist at long-term care facility.
- Managed electronic health records to ensure accuracy of client information and support seamless patient care.
- Collaborated with healthcare providers to coordinate patient care plans.
- Scheduled appointments and managed intake processes for new patients.
- Maintained confidentiality and compliance with HIPAA regulations in all interactions.
- Assisted in training new staff on intake protocols and systems used.
- Facilitated prior authorization requests for medication approval, ensuring timely access to necessary treatments.
- Utilized pharmacy software to track authorization statuses and updates.
- Informed patients about prior authorization process and requirements to enhance understanding and compliance.
- Reviewed physician's office notes for medication history and allergies to ensure safety of patients.
Certified Pharmacy Technician
Texas Specialty Hospital
Houston
09.2013 - 03.2014
- Compounded sterile and non-sterile medications to support patient treatment protocols.
- Managed medication inventory to maintain stock levels and ensure regulatory compliance.
- Assisted pharmacists in verifying accuracy of prescriptions and completeness of patient information.
- Maintained knowledge and skills in data entry, inventory management, compounding parental and I.V. mixtures, labeling I.V. solution bags, delivering I.V. medications to assigned nursing floors, stocking the automated Pyxis machine, and ensuring completion of all orders.
Certified Pharmacy Technician
PharMerica Pharmacy
Houston
04.2011 - 09.2013
- Compounded medications according to established protocols and safety guidelines.
- Supported pharmacists in preparing and dispensing oncology prescriptions, enhancing patient care.
- Oversaw medication and supply inventory, maintaining proper storage conditions to ensure safety and compliance.
- Developed proficiency in data entry, inventory management, compounding, and customer service in collaboration with registered pharmacist at a long-term care facility.
Certified Pharmacy Technician
Lone Star Pharmacy
Sugar Land
01.2009 - 04.2011
- Dispensed medications for oncology patients, ensuring accuracy and safety in a fast-paced environment.
- Assisted pharmacists with patient consultations regarding medication safety and usage.
- Managed inventory levels and optimized storage solutions for pharmaceuticals, enhancing accessibility and compliance.
- Applied skills in data entry, inventory management, and customer service to support medication delivery.
Education
Bachelor’s - Science
Texas Southern University
Houston, TX05-2025
Associate - Liberal Arts
Houston Community College Central
Houston, TX05-2018
Diploma - Pharmacy Technician
Remington College Houston West Campus
Houston, TX07-2008
Skills
- Medication dispensing
- Pharmacy operations
- Intravenous therapy
- Patient care
- Patient safety monitoring
- Patient flow coordination
- Pharmacy oversight
- HIPAA compliance
- Regulatory compliance
- Clinical quality improvement
- Clinical leadership
- Process improvements
- Records management
- Healthcare systems
- Patient education
- Care quality assessments
- Customer service
- Team collaboration
- Problem resolution
- Unit leadership
- Staff development
- Clinical staff support
- Patient relationship management
- Patient relations
- Attention to detail
- Clinical data collection
- Inventory management
- Patient confidentiality
- Regulatory compliance
- Clinical data collection
Certification
Texas State Board of Pharmacy
Accomplishments
American Society of Health System Pharmacist ASHP Pharmacy Technician
Timeline
Certified Pharmacy Technician
MD Anderson Cancer Center
03.2019 - Current
Certified Pharmacy Technician
Texas Children’s Hospital
02.2017 - 03.2019
Certified Pharmacy Technician
Kindred Hospital
02.2014 - Current
Certified Pharmacy Technician
Texas Specialty Hospital
09.2013 - 03.2014
Certified Pharmacy Technician
PharMerica Pharmacy
04.2011 - 09.2013
Certified Pharmacy Technician
Lone Star Pharmacy
01.2009 - 04.2011
Bachelor’s - Science
Texas Southern University
Associate - Liberal Arts
Houston Community College Central
Diploma - Pharmacy Technician
Remington College Houston West Campus