Amya Mcleod
Ocala,FL
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Associate
Publix
07.2021 - 08.2022
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
- Managed customer relations through communication and helpful interactions.
- Trained and mentored junior staff on customer service strategies and techniques.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Maintained relationships with customers to maximize sales opportunities.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
Education
Bachelor of Science - Biological And Physical Sciences
University of Pittsburgh
Pittsburgh, PA06.2026
High School Diploma -
F. W. Buchholz High School
Gainesville, FL05.2022
Skills
- Goal-Driven
- Process Improvement
- Performance Improvement
- Professional and Courteous
- Flexible Hours
- Reading Comprehension
- Meeting Sales Goals
- Time Management
- Safety and Cleanliness Standards
- Excellent Written and Verbal Communication
- Adaptable and Flexible
- Attention to Detail
- Google Docs
Certification
- CPR certified - 2023
- Tri Beta
- National Honor society
- Spanish Honor Society
Timeline
Associate
Publix
07.2021 - 08.2022
Bachelor of Science - Biological And Physical Sciences
University of Pittsburgh
High School Diploma -
F. W. Buchholz High School