Alisia Floyd
Lakeland,FL
Summary
Talented Dietary Aide skilled in nutrition and food preparation. Accustomed to caring for large numbers of patients in nursing home and hospital settings. Skilled in daily food prep, stocking and cleaning solid background in nutrition and health care. Adept at nutrition counseling with focus on nutritional science and dietary guidelines. Strong management skills and dedicated to staying organized to meet needs of multiple clients. Committed in home healthcare. Dedicated to delivering consistent and focused attention to client safety, comfort and dignity. Well-versed in direct patient care and recordkeeping. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
Dietary Aide
Opis Highlands Lake Center
04.2022 - Current
- Served meals to residents
- Kept all kitchen areas clean, tidy and free of hazards.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in dishwasher.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Followed all food safety regulations while preparing meals for patients.
Home Health Aide
Central Florida Care Group
01.2020 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services
- Provided assistance such as walking and regular exercising.
- Completed entries in log books, and care plans to accurately document and report patient progress.
- Keep the client safe and out of harms way
- Assisting clients to and from doctors appointments
- Making sure clients has taken there dailiy medicaine
- Build a trustwrothy relationship with the client and there famlies
Customer Service Representative
Results Companies
11.2019 - 01.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Met customer call guidelines
Home Health Aide
DAB
03.2014 - 01.2019
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility .
- Assisted with laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and daily activities
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, and care plans to accurately document and report patient progress.
- Provided transportation and appointments management.
- Provided direct personal care to the clients.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Scheduled medical appointments.
Education
High School Diploma -
Lake Wales Senior High School
05.2008
Skills
- Microsoft Office
- Human Anatomy
- Companionship and Emotional Support
- Understanding Customer Needs
- Microsoft SharePoint
- Conflict Resolution
- Customer Relations
- Developing Client Trust
- Documentation
- Medical Reminders
- Patient Care
- ADL Support
- First Aid and Safety
Timeline
Dietary Aide
Opis Highlands Lake Center
04.2022 - Current
Home Health Aide
Central Florida Care Group
01.2020 - Current
Customer Service Representative
Results Companies
11.2019 - 01.2020
Home Health Aide
DAB
03.2014 - 01.2019
High School Diploma -
Lake Wales Senior High School
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