Lashet Gamble

• Provided attorneys and judges with essential legal documentation to support court operations.
• Ensured accuracy and compliance of court documents with legal standards.
• Maintained case files and organized records for efficient access.

Responded to face-to-face and telephone inquiries regarding warrants, citations, and court procedures.

• Facilitated budget management and ensured timely processing of payment requisitions.

• Delivered positive customer engagements as Customer Service Rep, contributing to excellent customer satisfaction.
• Processes 20+ AP invoices weekly.
• Contributed to team building special projects organized by the supervisor.
• Maintains company files incoming/outgoing mail on daily basis.
• Prepared and processed correspondence, reports, and documentation for internal use.
• Operates/maintains office machines.
• Maintained company files and managed incoming/outgoing mail daily to ensure organized and efficient office operations.
• Participates in team building special projects as directed by the Supervisor.
• Prepared and processed correspondence, reports, and documentation, ensuring timely communication for internal stakeholders.

• Managed 20+ incoming calls daily, primarily handling customer complaints. Actively listened to customer details, pursued first call resolution, and established rapport to achieve effective resolutions.
• Established collaborative relationships with dealerships and repair centers, expediting issue resolution.
• Assisted customers with inquiries regarding account status and payment options.
• Educated clients on financial products and services offered by the company.
• Resolved customer complaints through effective communication and problem-solving techniques.

• Maintained filing system and database for managing, accessing, and preserving electronic and paper records of criminal justice activities.
• Provided accurate and clear information to the public.
• Prepared and updated department policies and procedures to ensure compliance and operational effectiveness.

• Recruited, selected, and trained employees, achieving store staffing goals.
• Coached and appraised store staff, maintaining high job performance standards.
• Assisted in preparing annual budget and analyzed sales goals to support financial planning.