LaShia Bundy
Willingboro,NJ
Summary
I am a motivational leader and organizational problem-solver with evolving supervisory, team building and customer service skills. My Experience stepping into roles and quickly learning positive changes to drive company success is a strength. The ultimate goal is to focus on using training, monitoring and morale-building techniques to maximize satisfaction and success for your company.
Overview
8
8
years of professional experience
Work History
Communications Operator 1
New Jersey State Parole Board
Trenton , NJ
2022.01 - Current
- Evaluated and prioritized incoming calls to successfully allocate response team resources.
- Completed connections between callers, departments and professionals.
- Answered up to 300 calls per day in fast-paced environment, transferring callers to appropriate personnel.
- Participated in emergency preparation meetings to understand crisis management procedures.
- Trained on inputting warrants into E-Agent
- Properly filing and organizing paperwork per offender.
- Processed emergency and non-emergency calls for police, fire, ambulance services, and other municipal departments.
- Operated multi-line phone systems to route incoming calls accurately.
Shift Manager
Integrity Staffing Solutions
Trenton , NJ
2019.12 - 2020.08
- Helped employees operate productively and stay on task to meet business and customer needs.
- Oversaw schedules, accepted time off requests and found coverage for shifts.
- Automated office operations, managed client correspondence and tracked records.
- Established ambitious goals for employees to promote achievement and surpass business targets.
Administrative Coach
Integrity Staffing Solutions
Trenton , NJ
2019.03 - 2019.12
- Mentored new employees on productivity and quality and delivered constructive feedback to increase understanding of job duties.
- Assisted with administrative tasks, including filing, answering phones and attendance.
- Oversaw training and daily performance of 50 staff.
Patient Care Technician
Lourdes Medical Center
Willingboro , NJ
2016.11 - 2019.02
- Documented patient intake and dietary requirements and assisted with feeding.
- Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
- Collected lab specimens in adherence with safety protocols for patient tests.
- Secured qualified assistance for patient emergencies to optimize outcomes
- Supported nurses in daily patient care activities by taking vital signs, documenting patient observations, blood sugars and documenting behaviors
Education
High School Diploma -
Burlington County Institute of Technology
Westampton , NJ06.2010
Skills
- Inventory management
- Team development
- Training and mentoring
- Cultural awareness and sensitivity
- Calm and level-headed under duress
- Quick problem solver
- Data entry
- Switchboard operation
- Proficient in E-Agent and power term
- Issue response and resolution
- Computer skills
- Supervision & leadership
Certifications
New Jersey Certified Nursing Assistant 10 years
Timeline
Communications Operator 1
New Jersey State Parole Board
2022.01 - Current
Shift Manager
Integrity Staffing Solutions
2019.12 - 2020.08
Administrative Coach
Integrity Staffing Solutions
2019.03 - 2019.12
Patient Care Technician
Lourdes Medical Center
2016.11 - 2019.02
High School Diploma -
Burlington County Institute of Technology
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