Lashie Burns
Chester,PA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the logistics industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Lead Delivery Driver
KAD Logistics
Levittown, PA
03.2021 - 12.2025
- Supervised team of drivers, ensuring adherence to safety protocols and service standards.
- Trained new drivers on company policies, routes, and customer service expectations.
- Managed daily route planning for efficient deliveries, optimizing time and fuel usage.
- Resolved delivery issues promptly by communicating effectively with clients and team members.
- Maintained accurate logs of deliveries, vehicle conditions, and equipment usage for reporting purposes.
- Oversaw daily delivery operations, ensuring timely and accurate shipments to clients.
Successful Aging Care Inc
Home Health Aid
Upper Darby, PA
03.2015 - 02.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Sales Associate
Wawa Food Markets
Essington, PA
09.2019 - 01.2020
- Enhanced customer experience through effective communication and product knowledge.
- Managed inventory levels, ensuring product availability and minimizing waste.
- Trained and mentored new team members in operational procedures and customer service standards.
- Implemented promotional displays, driving sales through strategic product placement.
Department Manager
Walmart
Springfield, PA
04.2015 - 11.2017
- Led team to optimize inventory management processes, enhancing stock accuracy and reducing discrepancies.
- Developed and implemented training programs for staff, improving employee performance and customer service standards.
- Streamlined operational workflows, increasing departmental efficiency and reducing turnaround times on key tasks.
- Managed onboarding of new employees, ensuring smooth integration into team dynamics and company culture.
Education
High School Diploma -
Nitro
Nitro, WVSkills
- Reliability and punctuality
- Decision-making
- Adaptable scheduling
- Team leadership experience
- Positive attitude
- Strong communication
- Teamwork and collaboration
- Customer service
- Time management skills
Timeline
Lead Delivery Driver
KAD Logistics
03.2021 - 12.2025
Sales Associate
Wawa Food Markets
09.2019 - 01.2020
Department Manager
Walmart
04.2015 - 11.2017
Successful Aging Care Inc
Home Health Aid
03.2015 - 02.2021
High School Diploma -
Nitro