LaShon Barnes
Cleveland ,OH
Summary
Experienced professional excelling in event planning and guest management. Recognized for enhancing service quality and fostering teamwork, resulting in improved client satisfaction. Adapting to high-pressure situations while maintaining professionalism and delivering exceptional customer service.
Overview
1
1
Language
1
1
Certification
8
8
years of professional experience
Work History
Assistant Director of Events
LaShon's Catering Specialists
05.2020 - Current
- Developed vendor relationships, enhancing service quality and reliability for events.
- Supervised staff during events, fostering teamwork and maintaining high service standards.
- Facilitated effective communication among team members, resulting in smooth operation during high-pressure situations.
- Improved client satisfaction through continuous enhancement of services.
Assistant Manager
Zoup! Fresh Soup
06.2019 - 06.2020
- Led team in daily operations, ensuring high-quality customer service and efficient workflow.
- Handled daily cash deposits
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Night Shift Supervisor
Dunkin'
06.2018 - 01.2020
- Supervised night crew to ensure efficient operations and quality service delivery.
- Trained and mentored new staff on operational procedures and customer service standards.
- Implemented process improvements to enhance workflow efficiency during peak hours.
- Assisted customers with complaints, questions, and concerns.
- Upheld strict compliance with local, state, and federal regulations governing workplace safety, health, and environmental practices.
Education
High School Diploma -
Cleveland Heights High School
Cleveland Heights, OH05-2018
Skills
- Event planning expertise
- Guest management
- Customer service
- Teamwork and collaboration
- Adaptability and flexibility
- Professionalism
Certification
Serv Safe Management
Serv Safe Food Handler
Languages
Spanish
Limited Working
Timeline
Assistant Director of Events
LaShon's Catering Specialists
05.2020 - Current
Assistant Manager
Zoup! Fresh Soup
06.2019 - 06.2020
Night Shift Supervisor
Dunkin'
06.2018 - 01.2020
High School Diploma -
Cleveland Heights High School