LaShon Barnes
LaShon's Catering Specialists
Cleveland ,OH
1
Language
1
Certification
8
years of professional experience
Experienced professional excelling in event planning and guest management. Recognized for enhancing service quality and fostering teamwork, resulting in improved client satisfaction. Adapting to high-pressure situations while maintaining professionalism and delivering exceptional customer service.
Work History
Assistant Director of Events
6 Years 6 Months- Developed vendor relationships, enhancing service quality and reliability for events.
- Supervised staff during events, fostering teamwork and maintaining high service standards.
- Facilitated effective communication among team members, resulting in smooth operation during high-pressure situations.
- Improved client satisfaction through continuous enhancement of services.
Assistant Manager
1 Year- Led team in daily operations, ensuring high-quality customer service and efficient workflow.
- Handled daily cash deposits
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Night Shift Supervisor
1 Year 7 Months- Supervised night crew to ensure efficient operations and quality service delivery.
- Trained and mentored new staff on operational procedures and customer service standards.
- Implemented process improvements to enhance workflow efficiency during peak hours.
- Assisted customers with complaints, questions, and concerns.
- Upheld strict compliance with local, state, and federal regulations governing workplace safety, health, and environmental practices.
Education
High School Diploma
Skills
Event planning expertise
Guest management
Customer service
Teamwork and collaboration
Adaptability and flexibility
Professionalism
Certification
Serv Safe Management
Serv Safe Food Handler
Languages
Spanish
Limited Working
Timeline
Assistant Director of Events
LaShon's Catering Specialists
05.2020 - CurrentRead More
Assistant Manager
Zoup! Fresh Soup
06.2019 - 06.2020Read More
Night Shift Supervisor
Dunkin'
06.2018 - 01.2020Read More
Cleveland Heights High School
High School Diploma
Read More