Lashon Wynn
Staley,NC
Summary
Detail-oriented Assistant Manager/ general manager offers more than 10+ years progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.
Established 10+ years of experience guiding top-quality talent. Manages staff by continually assessing sales performance, maintaining accountability and overseeing inventory management. Consistently foster superior customer service standards by coaching team members to address customer concerns and communicate with tact and diplomacy.
Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Experienced management professional prepared for this role with strong focus on team collaboration and achieving results. Skilled in leadership, problem-solving, and customer service. Known for adaptability and reliability, with proven ability to motivate teams and drive performance. Effective in managing operations and ensuring smooth workflow in dynamic environment.
Overview
11
11
years of professional experience
Work History
1st Assistant Manager
Jimmy Johns Gourmet Subs
Concord, NC Charlotte, NC
05.2025 - 01.2026
- Trained and mentored staff in operational procedures and customer service excellence.
- Implemented inventory control measures to reduce waste and improve stock management.
- Assisted in developing staff schedules, optimizing labor allocation for peak hours.
- Enhanced customer experience through effective complaint resolution and service recovery strategies.
- Provided ongoing feedback and coaching for employees to aid their professional development and improve their performance levels.
- Analyzed performance metrics to identify areas for process improvement and operational efficiency.
- Implemented loss prevention measures, resulting in decreased shrinkage rates and increased profitability.
Yard Attendant
IAAI
Concord, Nc
02.2023 - 04.2025
- Managed vehicle inventory and organization within yard to ensure efficient space utilization.
- Conducted inspections of incoming vehicles for damage and compliance with company standards.
- Operated heavy machinery including forklifts for vehicle movement and storage.
- Trained new staff on safety protocols, equipment operation, and yard procedures to ensure compliance.
- Implemented process improvements leading to increased accuracy in vehicle classification and handling.
- Coordinated with team members to optimize workflow and enhance operational efficiency in yard activities.
Assistant Manager/Restaurant General Manager
Dominos Pizza
Charlotte, NC
02.2015 - 02.2025
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Supervised record breaking weeks of $23,000 , increasing profit goals.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Completed inventory audits to identify losses and project demand.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Planned and prepared workflow schedules, delegating tasks for 10+ member team.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Delegated daily tasks to team members to optimize group productivity.
- Developed training, assessment and performance monitoring programs to coach and mentor employees.
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
- Reviewed sales reports to enhance sales performance and improve inventory use, maintains inventory stocks of $4,000+.
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
Stocker
Walmart Warehouse
Concord, Nc
01.2022 - 02.2023
- Managed inventory organization to optimize space and improve accessibility.
- Operated forklifts and pallet jacks to transport goods efficiently throughout the warehouse.
- Collaborated with team members to ensure timely restocking of shelves and displays.
- Implemented safety protocols to enhance workplace safety and minimize accidents.
- Trained new staff on stock management procedures and equipment operation best practices.
Military
US Navy
Great Lakes, IL
12.2016 - 06.2018
- Implemented service member engagement and development activities, presentations and training to maximize productivity and unite workforce.
- Liaised between service member and senior leadership to address inquiries, complete contract processing and foster problem resolution.
- Evaluated staff performance at multiple facilities and made recommendations for training improvement.
- Developed process improvements and streamlined procedures to effectively resolve employee discrepancies.
- Supported executive decision-making by reporting on metrics and recommending actionable improvements.
- Optimized processes by training service members to apply industry best practices and observe protocols.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Head of training in BEQ, trained basic protocols of 70+ personnel weekly.
Education
High School Diploma -
Parkwood High School
Monroe, NC06-2015
Skills
- Product and service knowledge
- Sales monitoring
- Customer rapport
- Time Management
- Business development understanding
- Orientating and training
- Strategic Planning
- Architecture design
- CRM
- Staff training and development
- Training and development
- Business Development
- Welding
- Customer relations
- Operational efficiency
Timeline
1st Assistant Manager
Jimmy Johns Gourmet Subs
05.2025 - 01.2026
Yard Attendant
IAAI
02.2023 - 04.2025
Stocker
Walmart Warehouse
01.2022 - 02.2023
Military
US Navy
12.2016 - 06.2018
Assistant Manager/Restaurant General Manager
Dominos Pizza
02.2015 - 02.2025
High School Diploma -
Parkwood High School