Lashona Cook
AvonPark,FL
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Customer Service Associate Cashier
Circle K Convenience Store
06.2023 - 09.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
Overnight Stock Associate
Walmart
10.2022 - 01.2023
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Digital Shopper
Walmart
10.2022 - 01.2023
- Tracked substitutions and informed customers of changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Worked productively with customers to meet order requirements and service expectations.
Floor Associate
Shoppers World
09.2016 - 10.2018
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Displayed merchandise by arranging in appealing ways to boost sales.
Process Guide
Amazon
06.2017 - 08.2019
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Education
Diploma - English Language And Literature
Elizabeth HighSchool
Elizabeth, NJ06.1998
Skills
- Customer Support
- Upselling and Cross-Selling
- Clerical Support
- Regulatory Compliance
Timeline
Customer Service Associate Cashier
Circle K Convenience Store
06.2023 - 09.2023
Overnight Stock Associate
Walmart
10.2022 - 01.2023
Digital Shopper
Walmart
10.2022 - 01.2023
Process Guide
Amazon
06.2017 - 08.2019
Floor Associate
Shoppers World
09.2016 - 10.2018
Diploma - English Language And Literature
Elizabeth HighSchool
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