Lashona Lee
Reserve,LA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1825
1825
years of professional experience
Work History
Order Selector
McLane Company
Fort Worth, TX
09.2021 - 12.2023
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Received returns of damaged and incorrect orders to process replacements.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Kept work areas neat, clean and free from debris.
Lead Customer Service Representative
Avis Budget Group
Kenner, LA
06.2007 - 09.2020
- Exceeded sales targets by upselling products or services during routine customer interactions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided primary customer support to internal and external customers.
Assistant Manager
Toys"R"Us
Metairie, LA
01.200 - 06.2008
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Created employee schedules to align coverage with forecasted demands.
- Assisted store manager in meeting standards for customer service and quality.
- Contributed towards long-term growth and success of the retail establishment by consistently meeting or exceeding performance targets.
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
Education
BBA -
Delgado Community College
New Orleans, LA05.1998
High School Diploma -
Alfred Bonnabel High
Kenner, LA05.1995
Skills
- Data Entry
- Pallet Jacket
- Customer Service
- Switchboard Operation
- Payment Processing
Timeline
Order Selector
McLane Company
09.2021 - 12.2023
Lead Customer Service Representative
Avis Budget Group
06.2007 - 09.2020
BBA -
Delgado Community College
High School Diploma -
Alfred Bonnabel High
Assistant Manager
Toys"R"Us
01.200 - 06.2008