Lashona Stewart
Crowley,USA
Summary
Extremely motivated seasoned professional seeking to obtain a position that will allow me to grow professionally and contributing to the company’s goals and objectives.
Overview
20
20
years of professional experience
Work History
Consumer Safety Tech (GS-7) GS-0303-7
The Department of Food and Drug
Chicago, IL
02.2021 - 05.2025
- Process and Redact FOIA & Privacy Act documents.
- Responds to inquiries addressing program management issues, manage request, research sensitive issues, analyzes and presents findings, and recommends administrative solutions.
- Handle all incoming and outgoing emails via outlook.
- Facilitate and organize Div Meetings
- Maintain a position with the Quality Of Work Life Group to help foster work life balance.
- Conduct Recall Audit checks
- Assist with Recall Management System as well as Sample Dispositions.
- Maintain Sensitive government data and records as well as produce sample collections.
- Upload data and process documents to various gov databases,CGE Concur gov system.
- Process and maintain time keeping records for 20 employees.
- Prepares reports, presentations, and summaries for the Program div and other Program Office staff.
- Efficient in Outlook, Edge, Teams, Zoom, Excel Spreadsheets, Word, Adobe,Power BI.
Program Support Assistant (GS-5)
Department of Veteran’s Affairs VBA
Overland, MO
01.2020 - 02.2021
- Process veteran FOIA & Privacy Act documents.
- Process all incoming and outgoing mail, and claims records related to (VBMS)
- Maintain and safeguard original military personnel/health records
- Incumbent analyzes incoming drop file mail.
- Conduct inventory management processes on each shipment of military records.
- Review and verify contents of packages in the Centralize Support Div.
- Utilize the SMARTS system.
- Redacting various documents
- Process shipping going by carrier to vendors to scan and upload into the (VBMS) system.
- Incumbent uses of Microsoft exchange or other electronic transmittal listing of service medical records in-transit to the RMC.
- Assisted in the development of program documentation, ensuring compliance with organizational standards.
Advanced Medical Support Assistant (GS-6)
U.S. Department of Veteran’s Affairs
St. Louis, MO
03.2019 - 01.2020
- Verified patient eligibility for Care in the Community initiative.
- Conducted training sessions for colleges to enhance proficiency in portal and VSE scheduling.
- Documented progress notes across CPRS, DBCS, and HSRM platforms.
- Entered new patient information into VHA Tri-west portal.
- Analyzed and updated patient care alerts within VHA Tri-west system.
- Issues authorizations for partnering providers.
- Communicate liaison between the social workers and veterans.
- Processes provider agreements for HHHA and dental scheduling.
- Manages patient concerns and inquiries in a timely and proficient manner.
- Demonstrated strong customer service and interpersonal skills in healthcare settings.
- 40 hrs a week
Medical Support Assistant/Travel Clerk (GS-5)
U.S. Department of Veterans Affairs
St. Louis, MO
07.2017 - 03.2019
- Managed all claims related to transportation costs obtained through Veteran Affairs.
- Supported office safety and security initiatives.
- Facilitated vendor and travel pay processes with clerical support.
- Processed payments for various transportation and related expenses.
- Scanned, mailed, and emailed documents to designated recipients as requested.
- Directed correspondence to travel department and physician based on itinerary and preferences.
- Maintain Supplies and Inventory for the travel office.
- Executed payment of award audits, compensation, and pension.
- Collaborated effectively with healthcare professionals to ensure quality care.
- 40 hrs a week
Recruiter
People Scout
Chicago, IL
09.2016 - 07.2017
- Delivered essential information to hiring clients to enhance communication.
- Arranged and coordinated meetings for employees with HR hiring managers.
- Designed educational resources and supervised document management for HR.
- Optimized orientation process with valuable materials.
- Oversaw organization of candidate records.
- Overseeing the background and pre-employment screening process for human recourse
- Tracked confidential information of candidates.
- Managed requisition openings across various sites.
- Achieved consistent customer contentment.
- 40hrs a Week
Senior Admissions Representative
Fortis Institute
Pensacola, FL
11.2009 - 07.2016
- Collaborated with campus departments and personnel to facilitate smooth student transitions.
- Participated in welcome committee for orientation of new students.
- Coordinated sessions to help students plan career paths.
- Supported team efforts to consistently fulfill monthly enrollment objectives.
- Provided crucial disclosure information to potential students.
- Scheduled and conducted interviews with prospective students.
- Managed student enrollment data through Microsoft Office and internal systems.
- Responded promptly to student inquiries and concerns.
- Guided visitors through campus, emphasizing available programs and support services.
- 40hr a week
Housekeeper
Hyatt Regency Chicago
Chicago, IL
04.2008 - 11.2009
- Engaged in teamwork within a sizable group.
- Mastered all facets of delivering exceptional customer service to guarantee guest satisfaction.
- Displayed a consistently positive demeanor.
- Dedicated 40 hours each week.
Support Technician
Charles Rivers, Inc.
Chicago, IL
07.2005 - 04.2008
- Demonstrated commitment to tasks through diligent effort and meticulous attention.
- Showcased proficiency in managing time efficiently.
- Oversaw inventory maintenance, ensuring efficient shipping and receiving.
- Executed proper sterilization procedures for instruments.
- Documented daily service operations with attention to detail.
- Maintained a 40-hour work schedule each week.
Education
Business Administration And Management
South Suburban College
South Holland, IL01.2003
Skills
- Proficient in managing secured records and documents
- Certified in payroll, time and attendance
- Knowledgeable of Human Resource duties
- Demonstrate knowledge of and ensured compliance with federal, state, and local health and safety guidelines
- Ability to build and maintain great relationships with internal and external stakeholders
- Seasoned in handling situations with confidence, tact, and resourcefulness
- Demonstrated experience with various Micro Soft applications to perform various job responsibilities
- Knowledgeable of preparing various reports from various databases
- Knowledge of and a commitment to regulatory HIPPA & PII policies, standards, and procedures
- Knowledge of preparing various reports & providing general administrative support related to office supplies
- A proven passion for providing high-quality customer service with a positive attitude
- Possess excellent communication skills
- Ability to handle multiple priorities, work well under pressure & meet deadlines
- Knowledgeable of Government Fleet and Inventory of GSA Vehicles
Awards
Prescription Drugs Cross Cutting Team Award 2025, Circle of Excellence Award for – 2015, Circle of Excellence Award for – 2015, Circle of Excellence Award for – 2011-2012, Life Changer Award –2015,2014,2013,2010
Timeline
Consumer Safety Tech (GS-7) GS-0303-7
The Department of Food and Drug
02.2021 - 05.2025
Program Support Assistant (GS-5)
Department of Veteran’s Affairs VBA
01.2020 - 02.2021
Advanced Medical Support Assistant (GS-6)
U.S. Department of Veteran’s Affairs
03.2019 - 01.2020
Medical Support Assistant/Travel Clerk (GS-5)
U.S. Department of Veterans Affairs
07.2017 - 03.2019
Recruiter
People Scout
09.2016 - 07.2017
Senior Admissions Representative
Fortis Institute
11.2009 - 07.2016
Housekeeper
Hyatt Regency Chicago
04.2008 - 11.2009
Support Technician
Charles Rivers, Inc.
07.2005 - 04.2008
Business Administration And Management
South Suburban College