LaShonda Calloway
Tallahassee,FL
Summary
Dynamic and customer-focused professional with extensive experience in hospitality and retail, including a supervisor role at Wendy's. Proven ability in complaint resolution and task prioritization, achieving high customer satisfaction ratings. Skilled in data entry and Microsoft Excel, consistently enhancing operational efficiency and fostering positive client relationships.
Overview
18
18
years of professional experience
Work History
Hairstylist
Self Employed
03.2010 - Current
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Counted and documented opening and closing cash amounts daily.
- Educated customers on products to maximize benefits.
- Determined appropriate hair treatments based on conditions and textures.
- Distributed business cards outside of salon to generate new business.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Answered phone calls and emails to schedule client appointments.
Cashier
Taco Bell
02.2022 - 05.2024
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Rideshare Driver
Uber/Lyft
03.2021 - 03.2023
- Picked up riders at designated locations and greeted upon vehicle entry.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
Shift Manager
Wendys Fast Food
02.2021 - 02.2022
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Exercised composure under pressure and in escalated customer service scenarios.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Built relationships with customers and managed accounts to drive revenue and profit.
Sales Associate
Dollar General Store
01.2010 - 12.2013
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Processed customer requests for returns and exchanges following established procedures.
Automated Logistical Specialist
United States Army
09.2007 - 09.2010
- Supervised personnel in supply, services, materials management and logistical operations.
- Organized material distribution and transportation logistics in accordance with executive direction.
- Completed work orders and recorded supply readiness. Created and disbursed dispatch schedules to executive leaders and stakeholders.
- Completed reports on staff and material availability, storage space, supply relocation and warehouse rejections. Developed and sent status statements.
- Created and maintained records, which included stock lists, inventory and material counts.
- Managed daily activities of inventory operations in alignment with regulatory agencies and related policies with Number lines at $Amount.
- Reviewed incoming materials for accuracy against bills of contract, purchase orders, and shipping documentation.
- Established operations procedures and complied with military policies.
- Integrated and managed Software and Software to reduce process delays.
- Unloaded incoming supplies, equipment and materials and stored items proper areas of warehouse.
- Created reports to provide insights into logistics operations and performance.
- Studied data to identify trends and patterns in transportation activity.
Cashier
McDonald's
01.2007 - 09.2007
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
Education
GED -
A.C.E.
Tallahassee, FLCriminal Justice
American InterContinental University
Schaumburg, ILSkills
- Task prioritization
- Excellent people skills
- Complaint resolution
- Call management
- Account updating
- Multitasking and organization
- Hospitality and accommodation
- Filing
- Data entry
- Microsoft Excel
- Stress management
Timeline
Cashier
Taco Bell
02.2022 - 05.2024
Rideshare Driver
Uber/Lyft
03.2021 - 03.2023
Shift Manager
Wendys Fast Food
02.2021 - 02.2022
Hairstylist
Self Employed
03.2010 - Current
Sales Associate
Dollar General Store
01.2010 - 12.2013
Automated Logistical Specialist
United States Army
09.2007 - 09.2010
Cashier
McDonald's
01.2007 - 09.2007
GED -
A.C.E.
Criminal Justice
American InterContinental University
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