Lashonda Grace
Bolingbrook,IL
Summary
Dedicated professional with a strong passion for caregiving and support. Experienced in providing compassionate assistance, particularly in personal care settings. Proven leadership skills and a commitment to integrity drive impactful contributions to team dynamics. Consistently recognized for fostering positive relationships and enhancing the well-being of others.
Overview
16
16
years of professional experience
Work History
Cashier Team Lead
Wendys Restaurant
Ames, Iowa
02.2020 - 08.2022
- Cashier
- Assisted customers with inquiries, ensuring a positive dining experience.
- Monitored inventory levels and communicated needs to management effectively.
- Window presenter.
- Supervised the team to ensure efficient service and accurate transactions.
- Trained new cashiers on register operations and customer service standards.
- Managed cash drawer reconciliation and addressed discrepancies promptly.
- Enforced health and safety regulations among team members consistently.
- Implemented best practices for handling cash and electronic payments securely.
- Assisted cashiers with resolving customer complaints and inquiries.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
Cook
Noodles & Company
Ankeny, Iowa
03.2018 - 01.2020
- Bus tables
- Prepared high-quality meals following standardized recipes and presentation guidelines.
- Monitored cooking times to maintain optimal flavor and texture of dishes.
- Managed inventory levels and placed orders for kitchen supplies.
- Resolved customer complaints related to food service promptly and professionally.
- Organized the work area for efficient functioning during shifts.
- Reviewed food orders to verify accuracy before they were sent out.
Warehouse Packer
PDM
Boone, Iowa
04.2016 - 03.2018
- Pack products efficiently for distribution using proper packing techniques.
- Maintain cleanliness and organization in the packing area at all times.
- Operate packaging machinery to seal and label products accurately.
- Inspect items for quality assurance before packing and shipping.
- Collaborate with team members to ensure timely order fulfillment.
- Follow safety guidelines and protocols while handling materials and equipment.
- Report any discrepancies or damages to the supervisor immediately.
- Labeled boxes, containers, and pallets for shipment purposes.
- Picked and packed orders using pick sheets and RF scan guns for accuracy.
Inventory Specialist
US Cellular Wireless
Cicero, IL
05.2011 - 04.2016
- Participated in physical inventory counts to keep information accurate and current.
- Performed inventory cycle counting and identified discrepancies.
- Utilized barcode scanners to quickly update inventories in the system.
- Inspected incoming materials for damage.
Canvasser
Safelink Wireless
BoilingBrook, IL
02.2008 - 05.2011
- Engaged customers in discussions about wireless services and benefits.
- Collected customer information for service eligibility assessments.
- Educated potential clients on application processes for wireless programs.
- Collaborated with team members to strategize effective canvassing techniques.
- Maintained accurate records of interactions with potential customers.
- Provided feedback to management on customer responses and trends observed.
- Memorized and recited sales scripts or statements prepared by employer.
- Recruited other canvassers to strengthen campaign outreach potential.
- Identified target areas for canvassing efforts based on demographic information.
- Obtained signatures and personal information for electoral parties and businesses.
Teacher’s Assistance
Teacher’s Assistance
Chicago, IL
03.2006 - 02.2008
- Developed engaging lesson plans tailored to diverse student needs.
- Facilitated classroom activities promoting critical thinking and collaboration.
- Implemented assessment tools to evaluate student understanding and progress.
- Collaborated with parents to discuss student performance and goals.
- Organized educational resources enhanced learning experiences for students.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Participated in professional development workshops related to teaching methods or curriculum changes.
- Instructed students in academic subjects such as math, science, language arts, social studies, and history.
- Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
Education
Associates Degree - Human Resources, Accounting, Computer, Business Management
Post University College
Waterbury, Connecticut03.2022
GED -
DMACC- Community College
Boone, Iowa06.2018
Skills
- Leadership
- Cash handling
- Customer service
- Point of sale systems
- Problem solving
- Organizational skills
- Attention to detail
- Staff motivation
- Cash register operation
- Positive attitude
- Empathy and patience
- Store opening and closing
- Basic math
- Clear communication
- Money handling
- Team leadership
Timeline
Cashier Team Lead
Wendys Restaurant
02.2020 - 08.2022
Cook
Noodles & Company
03.2018 - 01.2020
Warehouse Packer
PDM
04.2016 - 03.2018
Inventory Specialist
US Cellular Wireless
05.2011 - 04.2016
Canvasser
Safelink Wireless
02.2008 - 05.2011
Teacher’s Assistance
Teacher’s Assistance
03.2006 - 02.2008
Associates Degree - Human Resources, Accounting, Computer, Business Management
Post University College
GED -
DMACC- Community College
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