Summary
Overview
Work History
Education
Timeline
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Lashonda Horton

Summary

With over 6 years of experience in fraud investigations within the banking industry, I bring a wealth of knowledge and expertise to any team. Self-motivated and exceptional at time management, I excel in working independently to ensure efficient and accurate results. Possessing excellent written and verbal communication skills, I effectively convey complex information. Expert knowledge of BSA/AML further enhances the ability to identify and mitigate potential risks.

Overview

7
7
years of professional experience

Work History

Fraud Operations Investigator

PWC
01.2024 - Current
  • Conducts larger fraud investigations of a complex nature of suspected or known fraud activity; conducting external fraud investigations on check fraud, wire fraud, account takeover, identity theft, new account fraud, elder financial exploitation, and other types of fraud, to detect and prevent fraud losses to the bank and the customer.
  • Performs thorough analysis of transactions and or evidence.
  • Identifies and resolves issues; identifies appropriate issues for escalation such as fraudulent trends and vulnerabilities.
  • Utilizes expert knowledge of the Bank Secrecy Act, USA Patriot Act, applicable laws and regulations, company policies, and best practices in the investigative field to organize investigative results
  • Prepares Suspicious Activity Reports (SAR) in compliance with established regulatory guidelines, FinCEN advisories and time frames.
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
  • Used LexisNexis, Innovis, Visa and other EWS – Early Warning Services for enhance detection or ruling out 1st Party Fraud

Sr. Fraud Analyst

Collabera
08.2021 - 09.2023
  • Manage assigned caseloads for sponsored accounts funded by unemployment or disability benefits
  • Process initial and reconsideration of fraud claims by conducting an independent investigation.
  • Audit fraud claims and fraud reconsiderations to ensure claim decisions are consistent throughout all audited claims and to ensure compliance and regulatory standards are met.
  • Provide well written and detailed documentation to support findings of benefits fraud.
  • Customer/bank due diligence to Identify possible risk to the bank related to financial fraud or potential Account takeover scenarios for at risk customers.
  • Ensuring all procedures and regulatory requirements are met.
  • Provide critical coaching feedback to agents and agents managers to ensure QA/ QC standards are upheld in auditing or reconsideration of claims.
  • Proficient in Microsoft Office products such as Outlook, Word, Excel, and PowerPoint.
  • Used LexisNexis, Innovis, Visa and other EWS – Early Warning Services for enhance detection or ruling out 1st Party Fraud.

Financial Crimes Specialist III

Wells Fargo CIC
11.2017 - 06.2021
  • Dual fraud specialist Proficient in Investigating Fraud Claims related to online banking, debit card, credit card, ACH and wire transfers.
  • Knowledge of Reg E and Reg Z.
  • Verify and identify daily customer activity utilizing reports and conducting interviews, exercising independent judgment to identify suspicious activity and potential fraud.
  • Take appropriate preventive or corrective action to secure customers online banking due to fraud.
  • Used a variety of systems such as Visa when processing chargebacks related to debit/credit card transactions.
  • Documenting and processing escalated complaints both ethical and regulatory.
  • SME- Subject Matter expert, provide coaching and on the job training for new hires and up-skill classes.

Education

Bachelor of Liberal Arts - Criminal Justice

Livingstone College
Salisbury, NC

Timeline

Fraud Operations Investigator

PWC
01.2024 - Current

Sr. Fraud Analyst

Collabera
08.2021 - 09.2023

Financial Crimes Specialist III

Wells Fargo CIC
11.2017 - 06.2021

Bachelor of Liberal Arts - Criminal Justice

Livingstone College

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Lashonda Horton