Lashonda Jackson
Fairburn,GA
Summary
Dedicated hospitality professional with exceptional customer service skills. Proven success in enhancing guest engagement and ensuring order accuracy while maintaining high cleanliness standards.
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
19
19
years of professional experience
Work History
Server/Head Cashier
Tavern@Jr Cricket
03.2014 - 12.2025
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Assisted in inventory management, tracking stock levels and ordering supplies as needed.
- Resolved customer complaints promptly, enhancing satisfaction and repeat business rates.
- Led team meetings to discuss performance goals and share feedback on service improvements.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maximized table turnover rate by managing reservations and seating arrangements.
Server/Head Cashier
Tavern@Jr Cricket
05.2007 - 02.2014
- Delivered exceptional customer service, ensuring positive dining experiences for all guests.
- Collaborated with kitchen staff to streamline order delivery and improve meal presentation.
- Trained new servers on menu items, service standards, and operational procedures.
- Managed cash register operations, processing payments accurately and efficiently.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
High School Diploma -
Crenshaw High School
Los Angeles, CASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Cleanliness standards
- Customer service
- Order accuracy
- Quality control
- Dining area maintenance
- Tableside etiquette
- Food safety
- Menu item recommendation
- Liquor, wine, and food service
Timeline
Server/Head Cashier
Tavern@Jr Cricket
03.2014 - 12.2025
Server/Head Cashier
Tavern@Jr Cricket
05.2007 - 02.2014
High School Diploma -
Crenshaw High School