LaShonda Kellem
Johnstown,PA
Summary
Results-driven Insurance Verification Specialist with Envision Healthcare, skilled in HIPAA compliance and insurance coverage verification. Proven ability to manage high-volume verifications under pressure while maintaining patient confidentiality. Recognized for exceptional attention to detail and professionalism, consistently exceeding performance expectations in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Insurance Verification Specialist
Envision Healthcare
01.2015 - 05.2025
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Demonstrated a high level of professionalism and attention to detail in all aspects of insurance verification specialist role, consistently exceeding performance expectations.
Customer Care Representative
Envision Healthcare
05.2014 - 01.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Logged call information and solutions provided into internal database.
Telephone Survey Agent
Msi International
02.2012 - 04.2014
- Ensured accuracy of collected data by reviewing notes before submitting them for analysis.
- Resolved minor technical issues during calls, maintaining seamless communication with respondents throughout the survey process.
- Improved customer satisfaction by conducting thorough and accurate telephone surveys.
- Contributed to quality assurance efforts by reviewing peers'' work and providing constructive feedback as needed.
- Devised and implemented effective interviewing techniques and strategies to identify best candidates for each position.
Education
Certificate of Technical Studies - Medical Assistant
Thompson Institute
Philadelphia, PA06-2004
Diploma - Business Education
Murrell Dobbins AVTS
Philadelphia, PA06-1993
Skills
- Strong attention to detail
- Maintaining patient confidentiality
- HIPAA compliance
- Insurance coverage verification
- Insurance billing
- Data entry and review
- Data accuracy assessment
- Proficient in electronic medical records
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work from home optionPaid time offHealthcare benefitsTimeline
Insurance Verification Specialist
Envision Healthcare
01.2015 - 05.2025
Customer Care Representative
Envision Healthcare
05.2014 - 01.2015
Telephone Survey Agent
Msi International
02.2012 - 04.2014
Certificate of Technical Studies - Medical Assistant
Thompson Institute
Diploma - Business Education
Murrell Dobbins AVTS
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