LaShonda Kelly
Chicago,IL
Work Preference
Overview
5
5
Certificate
10
10
Years of professional experience
Education
Bachelor of Arts - Economics
Northern Illinois University
Dekalb, IllinoisSkills
- Property & Catastrophe Claims Settlement Negotiation Risk & Fraud Assessment
- Customer & Vendor Relations Regulatory Compliance (NFIP, TWIA, CA Earthquake)
- Software: Xactimate, XactAnalysis, Guidewire, MS Office
- Insurance Law
- Policy interpretation
- Damage assessment
Certification
- Certifications: State Farm Auto/Fire/Estimatics, NFIP, TWIA, California Earthquake
- Active Adjuster Licenses: 20+ states including TX (home), FL, GA, IA, and NY
- Six Sigma Yellow Belt
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Independent Claims Adjuster
Freelance
02.2019 - Current
Claims Adjuster
Jimmie Giles Financial, LLC
08.2018 - 12.2018
Claims Adjuster
E.A. Renfroe & Company
09.2017 - 02.2018
Bachelor of Arts - Economics
Northern Illinois University
Summary
Independent Claims Adjuster skilled in managing over 80 claims daily across multiple states with a 95% customer satisfaction rate. Expertise in conducting thorough investigations and assessments, reducing claim processing time by 25%. Exceptional proficiency in claims investigation, settlement negotiation, and fraud detection. Demonstrated ability to streamline processes and enhance client experience through efficient claim handling.
Work History
Independent Claims Adjuster
Freelance
02.2019 - Current
- Maintained claim inventory of over 80 daily and catastrophe claims (fire, water, theft, wind/hail, sewer backup) for major carriers.
- Conducted thorough investigations and assessments, reducing claim processing time by 25%.
- Utilized specialized software to prepare and present detailed damage reports, ensuing accuracy in settlements.
- Examined claims forms and other records to determine insurance coverage.
Claims Adjuster
Jimmie Giles Financial, LLC
08.2018 - 12.2018
- Managed over 50 catastrophe claims for Citizens Property Insurance (Hurricanes Irma & Michael).
- Coordinated mitigation, housing, and contractor services; negotiated settlements with stakeholders.
- Verified insurance claims and determined fair amount for settlement.
Claims Adjuster
E.A. Renfroe & Company
09.2017 - 02.2018
- Processed over 500 catastrophe claims for Tower Hill Insurance (Hurricane Irma).
- Detected fraudulent/ negligent claims, reducing liability exposure and ensuring compliance.