LaShonda Kelly
YKTA (Y-tec Keylex Toyotetsu Alabama, Inc.)
Decatur,Alabama
14
years of professional experience
Results-oriented operations leader with over 10 years of experience in team management, workflow optimization, and safety compliance in high-volume settings. Focused on enhancing productivity and quality through continuous improvement initiatives and thorough analysis of operational challenges.
Work History
Group Leader
2 Years 9 Months- Setting goals and tracking progress
- Coaching
- Training new team members
- Provided coaching to team members to enhance skills and performance.
- Ensuring team members are putting safety as a priority daily
- Enhanced team morale through daily engagement and support
- Investigated production issues to identify root causes and implement solutions
- Processing payroll
- Coordinated timely delivery of parts to production lines to meet operational demands
- Aiming to serve great quality products to our customers daily
Warehouse worker/Team Leader
2 Years 3 Months- Reported and communicated daily with Lead/OM on job duties and tasks, discussing goals and expectations to align team efforts
- Ensured continuity of clerical tasks during backup periods
- Supported Control Center Tech duties as needed
- Managed labeling processes at control station
- Operated various types of equipment including triple, reach truck, and tugger
- Trained in damage cage to efficiently process damaged goods and donations for charity
- Provided assistance in training new hires
- Processing daily orders to ensure the store is getting the merchandise needed
- Monitored and ensured daily compliance with safety measures
Sales Assistant
1 Year 5 Months- Utilized computer software to streamline daily operations
- Customer engagement daily
- Created structured filing system for documents
- Being responsible and alert of valuables in the office
- Focused on understanding and addressing customers’ needs to enhance their experience
- Conducted daily marketing and collection calls.
- Maintain strong computer software skills
- Conducted daily data entry for accuracy and updates
- Report generating daily
- Processing daily paperwork filed
- Being responsible and alert of valuables in the office
- Organization
Direct Support Professional
4 Years 11 Months- Supported and encouraged psychiatric patients to promote health and wellness.
- Assisted disabled individuals to foster independence while still closely always monitoring safety.
- Worked to improve patient outlook and daily living through compassionate care.
- Documented patient information, including vital signs, behaviors, and eating habits, to ensure accurate updates for supervising DSPs.
- Administered medications, processed clients' blood to assist with diagnostic and treatment protocols.
- Administered all necessary medications as directed by the care plan.
- Facilitated client transportation for medical visits and social outings to doctor's appointments and to complete other related services.
- Monitored clients' progress to report necessary changes.
- Documented current patient information to update supervising DSPs, including vital signs, behaviors and eating habits.
- Maintained a clean and well-organized environment to promote client happiness and safety.
- Recorded and closely monitored patient behaviors and progress to effectively identify changes needing attention.
- Administered medications following the care plan guidelines.
- Maintained a clean, organized environment to enhance client happiness and ensure safety.
- Prepared and accompanied patients on public outings, managing safety, behavior and other activities.
- Transported clients to doctor's appointments and to complete other related services.
- Enhanced patient well-being by supporting participation in recreational activities.
- Maintained calendar of social, recreational and educational events to enhance patient stays.
Customer Service Assistant Manager
2 Years 7 Months- Increased customer satisfaction ratings by 90% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Achieved high customer satisfaction scores by de-escalating complaints quickly.
- Enhanced customer experiences by identifying and acting on opportunities for repeat business.
- Capitalized on opportunities to enhance customer experiences and bring in repeat business.
- Improved service quality and increased sales by developing strong knowledge of the company's products and services.
- Assessed customer needs and upsold products and services to maximize electronic sales.
- Increased customer satisfaction ratings by providing tailored insights into customers’ needs and expectations.
- Assessed customer needs and upsold products and services, contributing to increased electronic sales.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
Bachelor of Science - Education
Associate of Science - Education
High School Diploma
Skills
Freight operations
Quality assurance
Regulatory compliance
Production scheduling
Shipping and receiving
Inventory management
Data evaluation
System implementation
Budgeting and finance
Workforce training
Employee coaching
Leadership/Coaching
Problem solving
Quality Control
Employee relations
Communication skills
Verbal communication
Organizational skills
Multitasking
Customer service
Inventory report generating
Executive team leadership
Resource allocation
Client relations
Timeline
Group Leader
YKTA (Y-tec Keylex Toyotetsu Alabama, Inc.)
11.2023 - CurrentRead More
Warehouse worker/Team Leader
Target Distribution Center
08.2021 - 11.2023Read More
Sales Assistant
Acceptance Now
03.2020 - 08.2021Read More
Direct Support Professional
Ability Plus Inc.
04.2015 - 03.2020Read More
Customer Service Assistant Manager
Walmart
08.2012 - 03.2015Read More
Athens State University
Bachelor of Science from Education
Read More
Calhoun Community College
Associate of Science from Education
Read More
J.O. JOHNSON HIGH SCHOOL
High School Diploma
Read More