Lashonda Logan

PHARMACY PATIENT EXPERIENCE Seasoned Pharmaceutical professional with robust patient relationship experience working within a fast-paced, highly regulated environment enabling patient adherence to care plans. Excellent Customer Service, Stakeholder Management, & focus on Compliance with a keen eye for detail. Demonstrated strengths include strong issue resolution capabilities, learning agility, & continuous improvement mindset. Pursuing a position directly impacting patient experience and driving process improvements as a continual change agent with opportunities for continued professional development. PROFILE Certified Pharmacy Technician (NJ) Microsoft Office Certificate in medical claims Patient Services & Customer Experience Insurance verification and benefits (Co-Pay cards, Prior Authorization) Innovative Strategy & Process Improvement Change Agent & Project Management Team Training Relationship Management