DENEB Libo-on
Voorhees,NJ
Summary
Excellent reputation for genuine care and effort towards improving customer satisfaction, team management and improving operational movements within the compsny by supplying patient/retiree with their benefits information and provide assistance in navigating insurance coverage, searching for providers and advocating for the patient/retiree needs. Consistently looking for ways to improve and advance within the company and to gain more experience and product knowledge to become an expert in the customer care/service field. Recognized consistently for excellent performance which yielded several promotions in a very competitive setting.
Overview
14
14
years of professional experience
Work History
Retiree Advocate
Retireefirst LLC
Mount Laurel, NJ
08.2020 - 05.2024
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Counseled clients during emotionally challenging situations, offering empathy while maintaining professionalism.
- Delivered friendly service and offered expert support in every interaction.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
- Improved overall client satisfaction rates by promptly addressing concerns or issues with proposed solutions.
- Made referrals to appropriate services, following up to confirm patients received access to required care.
- Organized supporting documentation for individuals under evaluation and coordinated paperwork transfers to correct staff members.
Team Lead (Full-Time)
Clarks
Marlton, NJ
10.2014 - 01.2020
- I have worked for Clarks shoes for five years starting as a part-time sales employee and have advanced in the years I was with the company
- In those years I gained knowledge and understanding of our product to expertly provide an exceptional customer service experience.
Sales Associate
Victoria's Secret
Cherry Hill, NJ
08.2012 - 10.2014
- I have worked for Victoria's Secret for two years and was hired for a part-time sales employee specifically for PINK
- I was the only male team member that was able to assist customers on the sales floor with the exception of cashiers
- The job required me to be well rounded and was trained to be a seller, a cashier and the Brand Ambassador depending on where I am placed for that day.
Sales Associate
Hollister Co.
Cherry Hill, NJ
04.2010 - 03.2013
- I have worked for Hollister Co
- For three years and started as sales associate (referred to as Models)
- Models have two main jobs to be a seller and be a cashier.
Education
Associate of Science Liberal Arts And Sciences Pre-Nursing Option -
Camden County College
Blackwood, NJHigh School Diploma -
Cherry Hill High School West
Cherry Hill, NJSkills
- Customer Service
- Communication
- Management
- Effective Team Leader
- Data-entry
- Public Speaking
- Case Management
- Community Advocacy
- Document Management
- Tagalog Language Fluency
Accomplishments
- Translator in High School Big Brother Big Sister program. (Fluent in Tagalog and helped new students get acclimated to the new school setting. To this day I still use this skill to help my customers.
- Microsoft Excel to enter daily sales numbers.
- Used Microsoft Word to create training handouts
- Resolved product issue through multi-level searches and phone inquiries
Drawing and Crafting
I enjoying drawing and crafting on my spare time. I take satisfaction on creating something with my hands. I take joy in reusing and repurposing materials I find in Garage Sale and Thrift Shops. I love creating something that is true to myself expression.
Timeline
Retiree Advocate
Retireefirst LLC
08.2020 - 05.2024
Team Lead (Full-Time)
Clarks
10.2014 - 01.2020
Sales Associate
Victoria's Secret
08.2012 - 10.2014
Sales Associate
Hollister Co.
04.2010 - 03.2013
Associate of Science Liberal Arts And Sciences Pre-Nursing Option -
Camden County College
High School Diploma -
Cherry Hill High School West