Rachel Alfred
Summary
Knowledgeable and dedicated customer service professional with extensive experience in health benefit industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Retiree Advocate II
Retiree First
Mt. Laurel NJ
04.2024 - Current
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
Health Benefit Representative
Conduent Business Solutions
Cherryhill , NJ
06.2018 - 01.2024
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Processed enrollment paperwork and benefits forms.
- Answered questions about eligibility determinations and plan options.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Handled inbound customer chat conversations.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Worked closely with each customer to carefully resolve issues within timely fashion.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Team Lead
Amazon
10.2017 - 12.2022
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
Education
Associate Of Applied Arts - Graphic Design
Hussian College
Philadelphia, PA05.2012
Skills
- MS Office
- MS Excell
- Adobe software proficiency
- Organization and Time management
- Good listening skills
- Written Communication
- Good telephone etiquette
- Multitasking abilities
- Flexible & Adaptable
- Training & Development
- Healthcare benefit Knowledge
- Pension benefit Knowledge
Timeline
Retiree Advocate II
Retiree First
04.2024 - Current
Health Benefit Representative
Conduent Business Solutions
06.2018 - 01.2024
Team Lead
Amazon
10.2017 - 12.2022
Associate Of Applied Arts - Graphic Design
Hussian College