LASHONDA MIDDLETON
Katy,Tx
Summary
Experienced Office Assistant II with a strong dedication to the industry. Maintains a professional appearance and demeanor, consistently completing tasks with a focus on quality. Dependable and quick-learning team player with effective communication and organization skills that contribute to the team's overall success.
Overview
6
6
years of professional experience
Work History
Office Assistant II
Memorial Hermann Katy Hospital
12.2022 - Current
- Demonstrated strong proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint, to create and
edit documents, spreadsheets, and presentations. - Managed incoming and outgoing communications, including
phone calls, emails, and postal mail, with professionalism and efficiency. - Coordinated office supply inventory and ordering, ensuring all necessary items were stocked and readily available for staff.
- Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
- Completion of a Memorandum of Transfer (MOT) for all transfers to another hospital. Requirement that a transferring hospital obtain the acceptance of receiving hospital.
- Setup proper personnel and equipment to transport patient.
Collections Specialist
Tyvan Billing
10.2021 - 12.2022
- Prepared and mailed letters to collect on outstanding customer balances.
- Reviewed accounts regularly to prioritize collection efforts based on dates and balance amounts.
- Maintained an organized system to increase collections team productivity.
- Performed extensive research to process or adjust healthcare claims and appeals.
- Resolved accounts quickly and accurately to obtain maximum reimbursement.
- Updated understanding of insurance plans, associated claims documents and maximum
coverage accounts for procedures.
Medical Billing and Collections Specialist
Next Level Urgent Care
07.2020 - 10.2021
- Reduced claim denials by diligently reviewing patient records for correct coding and billing information.
- Prevented unnecessary loss of revenue due to late or incomplete billing by meticulously tracking all accounts and ensuring timely submission of accurate claim forms.
- Provided essential support to the medical billing team, allowing for a more efficient and effective overall operation within the department.
- Implemented efficient workflows within the department that led to increased productivity levels among staff members while reducing errors in claim submissions.
Customer Service Representative
A-1 Personnel/Harris County Toll Authority
02.2019 - 12.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Establishes EZ TAG accounts, payment plans and handles problems and/or customer complaints.
- Processes toll violations into the system, generates receipts for customer payments, receives and processes deposit payments, updates invoice, handles inquiries regarding invoices.
- Performs general office duties.
Education
High School Diploma -
Katy High School
Katy, TX05-1991
Skills
- Client Support
- Positive Problem-Solving
- Prioritized Task Scheduling
- Accurate Data Entry
Timeline
Office Assistant II
Memorial Hermann Katy Hospital
12.2022 - Current
Collections Specialist
Tyvan Billing
10.2021 - 12.2022
Medical Billing and Collections Specialist
Next Level Urgent Care
07.2020 - 10.2021
Customer Service Representative
A-1 Personnel/Harris County Toll Authority
02.2019 - 12.2020
High School Diploma -
Katy High School
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