Flor Halfaker
Administrative Assistant
Signal Hill,United States
Summary
Professional and knowledgeable administrative assistant offering over 20 years of experience in administrative support and customer service in the public and private sectors. Highly efficient planning, problem-solving, and communication skills. Possess a keen understanding of municipal rules and regulations. Superb computer, interpersonal and verbal and written communication skills.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
Work History
Office Assistant II
City Of Norwalk
Norwalk, CA
11.2016 - 05.2023
- Welcome and assist high volume of visitors to the City of Norwalk Housing Authority.
- Deliver clerical support by handling range of routine and special requirements.
- Interact with customers by phone, email, or in-person to provide information.
- Complete clerical tasks such as filing, copying, and distributing mail.
- Create purchase orders and process invoices.
- Schedule and coordinate travel arrangements for office staff members.
- Prepare and edit documents to produce precise, accurate and professional communication.
- Maintain and update office records, both digital and physical.
- Edit documents to keep City's materials free of grammar errors.
- Assist with onboarding of new employees.
- Coordinate and schedule meetings and appointments.
- Purchase and maintain office supplies.
- Input data into spreadsheets and databases.
- Process incoming and outgoing mail and packages according to established procedures.
- Review files, records and other documents to obtain information to respond to requests.
- Promptly receive and forward incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Utilize office management software to record and track customer information.
- Support City of Norwalk's Community Development staff on special assignments and projects.
Administrative Assistant, Sales
Pastor-Villarreal, Inc.
Lynwood, CA
03.2012 - 11.2016
- Answered customer questions about company's products and merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Helped customers locate products and checked store system for merchandise at other sites.
- Scheduled office meetings and client appointments for staff teams.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assisted development and implementation of new administrative procedures.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
Secretary
City Of Downey
Downey, CA
01.2003 - 02.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to City of Downey Housing Division staff by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Routed correspondence, documents, and messages to correct departments and staff members.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Sorted, opened, and routed mail and deliveries.
- Responded to emails and other correspondence.
- Composed inter-office correspondence and provided City of Downey's programs information to customers.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
- Maintained electronic filing systems and categorized documents.
- Handled daily scheduling tasks and provided administrative support for entire department.
Education
High School Diploma -
Cultural Courses College
Mexico City, Mexico 09.1994 - 06.1998
GED -
Norwalk-La Mirada Adult School
Norwalk, CA 09.1998 - 01.1999
MS Office,Secretarial, Accounting, Payroll Courses
Norwalk-La Mirada Adult School
Norwalk, CA 05.2001 - 01.1999
Skills
Administrative support
Scheduling and calendar management
Travel planning
Filing and data archiving
Letter preparation
Customer and client relations
Database administration
Mail distribution
Employee timesheet processing
Multi-line phone proficiency
Meeting arrangements
Fluent in Spanish
Timeline
Office Assistant II
City Of Norwalk
11.2016 - 05.2023
Administrative Assistant, Sales
Pastor-Villarreal, Inc.
03.2012 - 11.2016
Secretary
City Of Downey
01.2003 - 02.2012
MS Office,Secretarial, Accounting, Payroll Courses
Norwalk-La Mirada Adult School
05.2001 - 01.1999
GED -
Norwalk-La Mirada Adult School
09.1998 - 01.1999
High School Diploma -
Cultural Courses College
09.1994 - 06.1998