LaShonda Petties
Cypress,TX
Summary
Results-driven accounting and auditing professional with a strong foundation in specialized tasks and a proven track record of delivering impactful results through targeted initiatives. Expertise in implementing effective strategies that enhance operational efficiency while aligning with team objectives. Strong problem-solving skills and project management proficiency ensure the successful execution of complex projects. Committed to driving continuous improvement and fostering collaborative environments that support organizational goals.
Overview
16
16
years of professional experience
Work History
Supplier Inquiry Specialist Accounting
SYSCO BUSINESS SERVICES
01.2019 - 01.2021
- Evaluate research requests from key stakeholders, determine actions required independently and execute an amicable solution.
- Consult with suppliers and internal departments regarding payment discrepancies. Communicate intelligible decisions regarding ambiguous payment results.
- Analyze duplicate audit reports and identify payment recovery opportunities, urgent supplier request and drive resolution to prevent credit holds.
- Provide portal training to suppliers.
- Reverse and reassign expenses to proper GL and cost centers
- Respond to operating company CFO and other key stakeholders regarding financial transactions.
Corporate Customer Care Representative
UNITED AIRLINES
01.2013 - 01.2015
- Solved escalated issues by researching and partnering with all involved parties to ensure client satisfaction and protocol adherence.
- Managed cases with tact and skill while properly documenting, representing, and addressing the needs of the client.
- Provided Subject Matter Expert, escalation support, and guidance to front line Customer Care Agents and to external contact center groups. Considered the expert in calm collaborative issue resolution.
- Fulfilled liaison role for problems and inquiries submitted by third parties, attorneys, and travel agents.
- Collaborated with Specialty Offshore and Alliance Assistance in accordance with the European Laws issuing compensation according to regulations.
- Facilitated and resolved requests for preferred customer base of Star Alliance members.
Senior Processor Customer Refund Services
UNITED AIRLINES
01.2012 - 01.2013
- Researched and processed incoming refund inquires for passenger tickets, travel agencies, internal and external departments as well as other airlines.
- Provided support to Refunds Processors and to external contact center groups.
- Provided second-tier support for escalations of complex customer refund request with extensive attention to detail, procedures, and client satisfaction.
Customer Service Supervisor
US AIRWAYS
01.2005 - 01.2009
- Served as internal contact of communications with FAA, TSA and airport authority.
- Worked with corporate management to maximize operational performance in areas of on-time compliance.
- Complaint Resolution Officer
- Maintained daily operation of the station. Assisted station manager with all facets of supervision including staffing, training, safety, and managing workgroup assignments.
- Audited Station by conducting monthly review of documents based on internal controls. Ensured quality control of internal code changes impacting daily operations.
- Internal liaison between other airline managers, supervisors and other vendors.
Education
Bachelor of Science - Nursing
Winston Salem State University
Skills
- Case Work Administration & Management
- Effective problem solving
- Proficient in computer applications
- Accounting proficiency
- Proficient in team dynamics
- Global Refund Liaison
Additional Experience & Training
- Court Appointed Advocate Volunteer, Child Advocates, Houston, TX
- Patient Care Assistant, Baptist Hospital Montclair, Birmingham, AL
- Professional Birth Doula, Dona International
- Office Service Specialist, UAB Hospital, Birmingham, AL
- Administrative Proficiency, Microsoft Office Word, Excel, Outlook, PowerPoint
- Patient Coordinator, Home Health Placement
- Caregiver, 2021-2024
Timeline
Supplier Inquiry Specialist Accounting
SYSCO BUSINESS SERVICES
01.2019 - 01.2021
Corporate Customer Care Representative
UNITED AIRLINES
01.2013 - 01.2015
Senior Processor Customer Refund Services
UNITED AIRLINES
01.2012 - 01.2013
Customer Service Supervisor
US AIRWAYS
01.2005 - 01.2009
Bachelor of Science - Nursing
Winston Salem State University