Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lashonda Rogers

Orlando,FL

Summary

Practiced customer service professional with 21+ years expertise and deep passion for helping customers. Successful at processing high-volume calls in fast-paced environments while maintaining detailed records and satisfying customers with successful resolutions. Experienced in maintaining privacy of confidential and sensitive information.

Overview

21
21
years of professional experience

Work History

Remote Provider Services Representative

Firstsource Solutions
Orlando, FL
01.2022 - Current
  • Assisted customers in navigating the online portal for self-service requests.
  • Answered incoming calls from clients and routed them to appropriate personnel for further assistance.
  • Help Provider Locate Their Authorization to see if it's Approved or Denied.

HR Coordinator

Inktel Contact Center Solutions
, Remote
03.2016 - 08.2019
  • Assisted with the recruitment process by posting job openings, scheduling interviews, and verifying candidate qualifications.
  • Conducted employee onboarding activities including orientation, benefits enrollment, and new hire paperwork.
  • Ensured accuracy of payroll data by collecting, reviewing and entering timesheets into system.
  • Monitored performance evaluation processes to ensure timely completion of reviews.
  • Resolved employee relations issues through effective communication and problem solving techniques.

Supervisor

Orlando Lake County Club
Orlando, FL
11.2003 - 02.2016
  • Provided guidance, assistance and training to new staff on the proper procedures for handling customer inquiries and complaints.
  • Monitored and tracked performance metrics such as turnaround times, resolution rates, denial rates. for the Claims Department.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.

Education

High School Diploma -

Haines City High School
Haines City, FL
05-1999

Skills

  • Customer Service
  • Genesys WFM
  • Call Center Representative
  • Data Entry
  • SalesForce CRM
  • Provider Assistant
  • Healthcare Industry Knowledge

Timeline

Remote Provider Services Representative

Firstsource Solutions
01.2022 - Current

HR Coordinator

Inktel Contact Center Solutions
03.2016 - 08.2019

Supervisor

Orlando Lake County Club
11.2003 - 02.2016

High School Diploma -

Haines City High School

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Lashonda Rogers