Briana Green
Sugar Land,TX
Summary
Friendly and efficient customer service professional devoted to maximizing customer satisfaction with exceptional service and support. Recognized for quickly learning new processes, working efficiently, and helping to train peers. Looking for a new role where hard work and dedication is highly valued.
Resourceful Provider Services Specialist known for high productivity and efficient task completion. Possess specialized skills in healthcare provider relations, claims processing, and policy compliance management. Excel in communication, problem-solving, and adaptability, ensuring smooth operations within provider services environments.
Overview
12
12
years of professional experience
Work History
Provider Services Specialist (Remote)
UnitedHealthcare
Sugar Land, Texas
12.2022 - Current
- Support providers with any and all benefits and eligibility inquiries, initiating authorization requests, and clarify claims for improved service quality.
- Resolve complex provider issues, enhancing satisfaction and retention.
- Guide providers through policy changes, ensuring smooth transitions.
- Prioritize high-volume cases, consistently meeting service agreements.
- Empower healthcare providers with up-to-date knowledge and comprehensive resources.
- Build strong provider relationships, while serving as a key liaison between providers and UnitedHealthcare offering dedicated support to enhance over all experience and provider loyalty.
Teacher
Kids 'R' Kids
Sugar Land, TX
01.2021 - 11.2022
- Built positive relationships with students, parents, and teaching staff
- Differentiated instruction according to student skill level
- Maintained safe, clean, and organized classroom environment
- Explored different avenues of learning with students to help each prepare for later educational environments
Warehouse Packer
Frito- Lay
Rosenberg, TX
03.2021 - 08.2021
- Assembled cartons, crates, and containers to prepare for shipping
- Worked additional hours and shifts to meet tight deadlines during peak periods
- Kept work areas clean and organized for optimal productivity and worker safety
- Packaged items with appropriate materials to prevent damage during shipping
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport
Juvenile Corrections Officer
LA Office of Juvenile Justice
Marrero, LA
11.2019 - 07.2020
- Provided supervisors oral /written reports of inmate disturbances and violations
- Performed head counts, checking cells for missing inmates
- Supervised inmates during day-to-day activities
- Monitored conduct during recreational activities to prevent escape or violence
Paraprofessional
JP Public Schools
Woodmere, LA
02.2019 - 10.2019
- Observed students to help identify potential learning opportunities
- Supported students throughout academic instruction and assignments
- Assisted children at stations during small group learning periods
- Provided classroom support throughout planned instruction and individual lessons
Customer Service Associate
New Orleans Hamburger & Seafood
Harahan, LA
09.2016 - 12.2016
- Exceeded productivity targets by handling every interaction with top-notch customer service
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines
- Supported customer service goals through friendly, knowledgeable, and positive communication
Customer Service Associate
Target
Harvey, LA
10.2014 - 06.2016
- Received Advanced Customer Service Score for cashier speed & accuracy review
- Supported customer service goals through friendly, knowledgeable, and positive communication
- Educated customers on special pricing opportunities and company offerings
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines
Shift Leader
Subway
Bridge City, LA
06.2013 - 10.2014
- Gained Shift Lead Position & exceeded customer expectations
- Complied with company safety procedures, policies, and regulations to promote safe working environment
- Checked orders for quality and completeness
- Coached and trained employees and managed daily work assignments to enhance operations
Education
High School Diploma -
L.W. Higgins High School
Marrero, LA06.2011
Delgado Community College
New Orleans, LASkills
- Customer Service/Relations
- Verbal and Written Communication
- Understanding Customer Needs
- Problem-Solving Abilities
- Efficient and Detail-Oriented
- Collaboration and Teamwork
- Calm and Professional Under pressure
- Multitasking and Prioritization
- Security Management
- Data analysis proficiency
- Policy interpretation
- Healthcare industry
- Provider orientations
- Inbound call management
- Data entry accuracy
- Technical proficiency
- Call metrics
- Billing procedures
Timeline
Provider Services Specialist (Remote)
UnitedHealthcare
12.2022 - Current
Warehouse Packer
Frito- Lay
03.2021 - 08.2021
Teacher
Kids 'R' Kids
01.2021 - 11.2022
Juvenile Corrections Officer
LA Office of Juvenile Justice
11.2019 - 07.2020
Paraprofessional
JP Public Schools
02.2019 - 10.2019
Customer Service Associate
New Orleans Hamburger & Seafood
09.2016 - 12.2016
Customer Service Associate
Target
10.2014 - 06.2016
Shift Leader
Subway
06.2013 - 10.2014
High School Diploma -
L.W. Higgins High School
Delgado Community College