Miranda Sicard
Fayetteville,NC
Summary
Experienced customer service professional, dedicated to providing exceptional support. A strong team player with a positive and outgoing demeanor. Excels at building rapport with clients. Motivated by ensuring customer satisfaction and contributing to company success. Specializes in optimizing quality, speed, and processes. Articulate and energetic approach. Results-oriented and passionate about developing relationships, cultivating partnerships, and driving business growth.
Overview
7
7
years of professional experience
Work History
Provider Services Specialist (Remote)
Imagine360
NC
11.2023 - Current
- Utilized multiple software applications for claims tracking and analysis.
- Provided customer service to providers, including answering phone calls and emails in a timely manner.
- Developed relationships with providers and acted as liaison between provider and payer.
- Resolved discrepancies between patient records and insurance information.
- Participated in meetings with senior management personnel regarding operational initiatives.
- Maintained professional relationships with healthcare providers.
- Reviewed medical records for coding accuracy according to established guidelines.
Lead Customer Service Representative (Remote)
Optum Specialty Pharmacy
Fayetteville, NC
01.2021 - 11.2023
- Lead a team of customer service representatives, consistently achieving performance targets and goals.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Maintained effective communication with clients by conducting frequent follow-ups.
- Ensured all customer complaints were addressed promptly, resulting in a significant reduction in escalations.
Customer Service Representative Escalations
Duke Energy
Fayetteville, NC
01.2020 - 01.2021
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Worked with team members to create best practices for providing consistent customer service.
Restaurant Front of House Manager
Perkins
01.2018 - 01.2020
- Conducted regular evaluations of staff performance, providing constructive feedback and opportunities for growth within the organization.
- Conducted regular staff meetings to provide updates, address concerns, and maintain open lines of communication among team members.
- Maintained a clean, welcoming environment by overseeing daily cleaning tasks and ensuring adherence to health codes.
- Implemented inventory control measures to reduce waste, lower food costs, and improve overall profitability.
Education
High School Diploma -
Charlotte High School
Punta Gorda, FL05.2013
Skills
- Effective multitasking
- Healthcare industry
- Microsoft office expertise
- Health plan operations
- Provider relationship management
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Organizational skills
- Adaptability and flexibility
- Verbal and written communication
Timeline
Provider Services Specialist (Remote)
Imagine360
11.2023 - Current
Lead Customer Service Representative (Remote)
Optum Specialty Pharmacy
01.2021 - 11.2023
Customer Service Representative Escalations
Duke Energy
01.2020 - 01.2021
Restaurant Front of House Manager
Perkins
01.2018 - 01.2020
High School Diploma -
Charlotte High School