LaShonda Royal
Apopka,FL
Summary
Seeking a position that will allow me to use my gift of encouragement and professional coaching certifications to impact the life of others. My unique ability is to inspire people to achieve their goals. I am a dedicated leader with a proven track record of leading others to achieve excellence. Excels at connecting and relating to others so that they feel valued and perform at their highest level.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Confidence Coach
Private Non-Profit Agency
01.2023 - Current
- I am a group coach for an agency that helps women who have been human trafficked
- My main objectives are to instill confidence and provide encouragement to women who have been through horrendous life situations and to help them become the most beautiful versions of themselves.
Client Services Specialist
Resource Consulting Group
09.2018 - 10.2023
- Responsible for the coordination and overall management of client account documentation and maintenance
- I was responsible for establishing, servicing, and monitoring client investment accounts
- Preparing reports for client meetings
- Created a process for deceased clients' paperwork and distribution of assets
- Maintained and managed customer files and databases.
Program Manager
College to Careers, Charles Schwab & Co.
01.2013 - 08.2018
- Responsible for the recruiting of college juniors and seniors for high level professional development program
- Established relationships with universities to source out diverse talent for feeder pipeline
- Influence next level leadership to facilitate courses on branding, business etiquette, resume writing and effective interviewing
- Managed budgets for all sessions of the program
- Created collateral for the official branding of the program
- Expanded from Orlando to Denver impacting over 100 students.
Senior Relationship Specialist
Charles Schwab & Co.
01.2005 - 08.2018
- Responsible for creating and managing relationships with over 10 high priority clients with over $250million in assets
- Educate and train operation managers on compliance and how to leverage technology to gain office efficiency
- Highest producer of call volumes, maintain 100% accuracy rate and consistently receives CPS scores of 9-10 from my clients
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Education
Bachelor of Arts -
Wichita State University
Transformation Academy
Skills
- Able to work with diverse populations
- Customer Relationship Management (CRM)
- Client Relations
- Able to work independently and establish priorities
- Excellent verbal and written communication skills
Accomplishments
- Certified Master Life Coach
- 2017 Hall of Fame Inductee for Zeta Phi Beta Sorority, Incorporated
- Owner of Accept Your Fabulous LLC
References
References available upon request.
Certification
- Master Life Coach, Transformation Academy - 2022
Timeline
Confidence Coach
Private Non-Profit Agency
01.2023 - Current
Client Services Specialist
Resource Consulting Group
09.2018 - 10.2023
Program Manager
College to Careers, Charles Schwab & Co.
01.2013 - 08.2018
Senior Relationship Specialist
Charles Schwab & Co.
01.2005 - 08.2018
Bachelor of Arts -
Wichita State University
Transformation Academy
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