Summary
Overview
Work History
Education
Skills
Leadership Experience
Timeline
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LaShonda Samuel

Titusville,FL

Summary

Personable and dedicated customer service representative with experience and education in finance and budgeting. Solid team player with a positive attitude and a proven ability to establish rapport with clients and colleagues. Motivated to maintain customer satisfaction and contribute to company success while leveraging financial expertise to optimize budgeting processes. Articulate, enthusiastic, and results-oriented, with a passion for building relationships, cultivating partnerships, and growing businesses through strategic financial management.

Overview

10
10
years of professional experience

Work History

Guest Teacher

Brentwood Christian School
Austin, TX
09.2022 - 06.2023
  • Satisfied short-term guest teaching requirements for all subjects K-12
  • Adopted school cultural practices in the classroom reducing negative behavioral reports by 5%
  • Established rapport with 75 students daily, to effectively manage classroom behavior.

Front Desk Receptionist

Derby Dental
Austin, TX
03.2022 - 08.2022
  • Preserved office efficiency by managing all reception; oversaw supplies and equipment
  • Sustained office correspondence procedures to ensure gratifying patient visits and boost patient retention.

Staff Trainer

Dixie Crossroads Seafood Restaurant
Titusville, FL
01.2018 - 01.2022
  • Trained 30+ new employees in restaurant procedures and best practices quarterly
  • Project managed Point-of-Sale software system change; created a more seamless process for staff to improve upon managing orders, processing payments, and customer service
  • Supervised employee performance and conducted regular performance reviews.

Professional Wait Staff

Dixie Crossroads Seafood Restaurant
Titusville, FL
01.2013 - 01.2022
  • Managed priority seating schedule for a 600-guest dining establishment
  • Implemented menu introduction strategies to increase customer purchasing
  • Established strong customer relationships by proactively anticipating patrons’ needs.

Office Administrator

Orthopedic Center of Titusville
Titusville, FL
06.2020 - 12.2020
  • Maintained office efficiency by managing all reception; oversight of supplies and equipment
  • Provided executive level administration support to head Orthopedic Surgeon, ensuring compliance
  • Developed and retained office correspondence procedures to ensure pleasant patient visits
  • Imparted up-skill and oversight of office support staff that increased productivity.

Education

Master of Science in Finance -

Southern Methodist University
Dallas, TX

Bachelor of Science in Sociology -

University of Central Florida
Orlando, FL

Associates of Arts -

Eastern Florida State College
Titusville, FL

Skills

  • Finance
  • Cost-reduction strategies
  • Financial data evaluation
  • Budget Planning
  • Point of Sale (POS) system operations
  • Team Member Training
  • Project Coordination
  • Expense Tracking
  • Customer Service
  • Regulatory Compliance
  • Information Protection
  • Business Leadership
  • Microsoft Word, PowerPoint, Outlook
  • Factset
  • Financial Modeling

Leadership Experience

  • Student Leadership Group, Dallas, TX, Co-President, 08/01/23-05/31/24, Co-managed the student budget for the Master of Science in Finance cohort for networking events, student activities, and customized merchandise in order to enhance the student experience, Led and managed numerous group meetings, ensuring clear communication and execution of plans
  • Cox Business Leadership Center, Dallas, TX, Cox Leadership Forum Recipient, 08/01/23-05/31/24, Attended 10+ seminars on real-world topics that build strength in strategic communication, conflict resolution, and leadership
  • 4TheGirls Non-profit Organization, Dallas, TX, Treasurer, 08/01/23-present, Conducted volunteer fundraising efforts that exceeded scholarship budget by 15%, Provided financial recommendations and prepared quarterly budget for socials and leadership seminars

Timeline

Guest Teacher

Brentwood Christian School
09.2022 - 06.2023

Front Desk Receptionist

Derby Dental
03.2022 - 08.2022

Office Administrator

Orthopedic Center of Titusville
06.2020 - 12.2020

Staff Trainer

Dixie Crossroads Seafood Restaurant
01.2018 - 01.2022

Professional Wait Staff

Dixie Crossroads Seafood Restaurant
01.2013 - 01.2022

Master of Science in Finance -

Southern Methodist University

Bachelor of Science in Sociology -

University of Central Florida

Associates of Arts -

Eastern Florida State College
LaShonda Samuel