Lashonda Taylor
Houston,TX
Summary
Dynamic professional with a proven track record at FedEx, adept in staff supervision and customer relations. Excelled in enhancing product quality and efficiency, evidenced by implementing comprehensive QA processes at RR Donnelly. Skilled in customer service and staff training, consistently achieving and surpassing goals through innovative strategies and collaborative efforts.
Overview
12
12
years of professional experience
Work History
Management Trainee
FedEx
11.2022 - Current
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Gained knowledge of company policies, protocols and processes.
- Analyzed customer feedback to identify areas for improvement.
- Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining a high level of performance under pressure.
QGas Manufacturer Coordinator
Emerson
10.2021 - 08.2023
- Worked with raw materials to develop complete and commercially viable products.
- Consistently met deadlines by prioritizing tasks effectively and efficiently managing resources.
- Incorporated automated systems to produce goods of good quality and consistently speed up processes.
- Trained junior staff members on company policies, procedures, and safety regulations to ensure a safe work environment for all employees.
Quality Assurance Manager
RR Donnelly
02.2012 - 10.2016
- Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
- Enhanced product quality by implementing comprehensive QA processes and procedures.
- Assured consistent quality of production by implementing and enforcing automated practice systems.
Education
Associate of Arts - Finance
Lone Star College System
Spring, TX05.2019
Skills
- Customer Service
- Staff Supervision
- Customer Relations
- Sales Techniques
- Staff Training
Timeline
Management Trainee
FedEx
11.2022 - Current
QGas Manufacturer Coordinator
Emerson
10.2021 - 08.2023
Quality Assurance Manager
RR Donnelly
02.2012 - 10.2016
Associate of Arts - Finance
Lone Star College System