Lashonda Troxler
Raleigh,NC
Summary
Accomplished Merchandise Coordinator at Marshalls with a proven track record in enhancing retail operations and customer service. Expert in negotiations and pricing updates, I significantly improved store efficiency and customer satisfaction. Skilled in digital marketing and retail operations, I bring a dynamic approach to achieving results, with a focus on continuous improvement and team training. Detail-oriented Retail Merchandiser talented in monitoring inventory levels and predicting product demand. Monitors supply levels and product marketing for optimal sales. Skillful in creatively conceptualizing and building artistic framework around any given assignment. Pays close attention to detail and creates displays which engage and intrigue.
Overview
19
19
years of professional experience
Work History
Merchandise Coordinator
Marshalls
03.2024 - Current
- Supervised daily operations on the sales floor, ensuring smooth customer interactions and prompt issue resolution.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Trained new team members on company policies, procedures, and merchandising best practices.
Warehouse Worker
Amazon
11.2023 - 02.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Manufacturing Engineer
Aisin USA
07.2022 - 11.2023
- Developed technical documentation, including standard operating procedures, work instructions, and engineering drawings to support manufacturing operations.
- Improved manufacturing efficiency by streamlining production processes and implementing lean methodologies.
- Reduced production downtime through proactive maintenance scheduling and timely equipment repairs.
- Increased capacity utilization by identifying bottlenecks within the production process and implementing targeted improvements.
Retail Sales Associate
Dicks Sporing Goods
06.2019 - 07.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Retail Sales Associate
Burlington
08.2017 - 05.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Retail Sales Associate
Crazy 8
08.2017 - 05.2019
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Retail Sales Associate
The Children's Place
10.2015 - 12.2016
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Cashier
Bojangles' Famous Chicken 'n Biscuits
02.2012 - 07.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Surveyor
NCSU
09.2010 - 01.2011
- Performed field calculations to complete assessments.
- Gathered, organized and modeled data for reports and presentations.
- Collaborated with engineers, architects, and construction professionals to ensure accurate information was incorporated into designs.
- Utilized GPS technology for efficient data collection, expediting the completion of fieldwork assignments.
Cashier
McDonald's
11.2005 - 03.2006
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
Education
No Degree - Medical Assistant
The Medical Arts School
Raleigh, NC10.2011
High School Diploma -
East Wake High School
Wendell, NC02.2009
Skills
Negotiations
Pricing and Signage Updates
Digital Marketing
Retail Operations
Medical terminology knowledge
Customer Service
Patient Scheduling
HIPAA Compliance
Vital Sign Monitoring
CPR
Timeline
Merchandise Coordinator
Marshalls
03.2024 - Current
Warehouse Worker
Amazon
11.2023 - 02.2024
Manufacturing Engineer
Aisin USA
07.2022 - 11.2023
Retail Sales Associate
Dicks Sporing Goods
06.2019 - 07.2022
Retail Sales Associate
Burlington
08.2017 - 05.2019
Retail Sales Associate
Crazy 8
08.2017 - 05.2019
Retail Sales Associate
The Children's Place
10.2015 - 12.2016
Cashier
Bojangles' Famous Chicken 'n Biscuits
02.2012 - 07.2012
Surveyor
NCSU
09.2010 - 01.2011
Cashier
McDonald's
11.2005 - 03.2006
No Degree - Medical Assistant
The Medical Arts School
High School Diploma -
East Wake High School
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