LaShonda Williams-Gilmore
Receptionist/ Administrative
Forney,TX
Summary
Resourceful and energetic receptionist with extensive experience in delivering high-quality administrative support. Proven ability to manage front office operations and handle competing demands efficiently. Strong work ethic complemented by excellent verbal, written, and interpersonal skills. Adaptable team player with a broad range of industry knowledge and a commitment to continuous learning.
Overview
4
4
Certifications
Work History
Medical Receptionist
Baylor Scott & White Medical Center
Irving, TX
2022 - 2026
- Managed patient scheduling and appointment confirmations, improving office efficiency.
- Coordinated communication between patients and medical staff, enhancing patient experience.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Assisted with insurance verification and billing inquiries, ensuring compliance with policies.
Elementary School Secretary
Harmony Science Academy
Garland, TX
2017 - 2022
- Managed daily office operations, ensuring efficient communication between staff, students, and parents.
- Coordinated scheduling for meetings, events, and school activities to optimize resource allocation.
- Maintained accurate student records using administrative software to support data integrity and reporting.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly and professionally.
Office Assistant
St. Patricks Catholic School
Dallas, TX
2015 - 2017
- Answer phones calls and direct calls to appropriate parties or take message.
- File and retrieve documents, records, and reports.
- Prepare invoices, open, sort, and distribute incoming correspondence, including faxes and email.
- Perform general office duties, such as ordering supplies, maintaining records, and performing basic bookkeeping work.
Medical office Receptionist
Clinics Of North Texas
Wichita Falls, TX
2012 - 2015
- Greeting patients and visitors, in person and on the phone; answering and referring inquiries, registering patients in and out, and recording demographic information.
- Optimizes patients’ satisfaction, provider time and treatment room utilization by scheduling appointments.
- Protects patients’ rights by maintaining confidentiality of personal and financial information.
- Maintains operations by following policies and procedures; reporting needed changes.
- Helps patients in distress by responding to emergencies.
Insurance Verifier
HMS
Dallas, TX
07.2007 - 2012
- Took inbound calls from policy holders regarding their medical, dental, and vision insurance.
- Verified active and termed policies for State Medicaid agency members.
- Made outbound calls to various carriers to obtain eligibility information.
- Researched eligibility information online with various carriers and updated internal systems.
Education
Certificate of Technical Studies - Phlebotomist
C E Global Continuing Education
Dallas, TX07.2015
Associate of Applied Science - Health Administration
Richland Community College
Dallas, TX01.2012
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Advanced X-Ray Training Institute
01.2011
Associate of Applied Science - Health Administration
Collin Community College
Plano, TX01.2011
Skills
Adaptability and multi-tasking Telephone etiquette Client service orientation Effective time management Organizational abilities Detail-oriented approach Scheduling efficiency Proficient in word processing Commitment to professionalism
Certification
Licensed Registered X-Ray Tech
Equipment
- Analog & Digital X-Ray Machine
- Dark Room Processing
- Microsoft office Suite
- Radiology Billing Knowledge
- Windows XP
- 10-key
Timeline
Insurance Verifier
HMS
07.2007 - 2012
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Advanced X-Ray Training Institute
Medical Receptionist
Baylor Scott & White Medical Center
2022 - 2026
Elementary School Secretary
Harmony Science Academy
2017 - 2022
Office Assistant
St. Patricks Catholic School
2015 - 2017
Medical office Receptionist
Clinics Of North Texas
2012 - 2015
Certificate of Technical Studies - Phlebotomist
C E Global Continuing Education
Associate of Applied Science - Health Administration
Richland Community College
Associate of Applied Science - Health Administration
Collin Community College