Lashonda B. Coleman

• Provide exceptional, , advised customers on Diamonds, and educated them on zales financing plan -Efficiently resolved complex customer service challenges through phone
• Email, and in-person, - Currently a Key Holder
• Key holders are Managers on Duty without a manager present
• I take care of all customer service issues, ensure guest are satisfied and knowledgeable of all purchase options and payment plans
• Close down store and open store and ensure all employees prep work area for next business day
• Ship out all jewelry repairs and check in
• Email District mangers for issues or customer concerns
• Point of contact for all associates if Managers are not available.
• Analyzed problematic areas to provide recommendations and solutions.

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Prepared orders for shipment by picking, packing, and labeling merchandise.

• Worked safely around moving machinery.
• Checked packages and merchandise for damage and notified vendors.
• Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles

• Greeted Customers and cater to them while they dine in
• Trained new staff on restaurant operations and policies to strengthen performance.
• Trained staff members on use of POS system.
• Managed food resources, memorized orders, and coordinated customer service.
• Stayed up-to-date on menu changes to help customers make food choices.
• Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
• Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
• Held daily meetings with servers on each shift to discuss specials and driving sales of key items.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Helped customers complete purchases, locate items, and join reward programs.
• Assisted customers by answering questions and fulfilling requests.
• Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.