LASHONDA LIVINGSTON
Chicago,IL
Summary
Self-motivated, resourceful, detail-oriented professional seeking a remote Claims Adjuster position with a company that encourages growth. Bringing years of customer service and related experience to consistently execute the best quality of work to help achieve company goals.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
HR Coordinator/Recruiter
ShipBob
08.2017 - 09.2023
- Prepared and posted multiple jobs openings to appropriate job boards and social media platforms
- Sourced and reviewed candidate resumes, resulting in identification of top-tier talent for key positions within organization
- Scheduled and conducted 25+ pre-interviews each week.
- Created new hire offer letters and processed new hire paperwork into HRIS system
- Verified 300+ employees I9 documents in HRIS system and Zenefits bringing company to 100% compliance
- Provided clerical and administrative support to all staff
- Assisted with integrating new payroll system resulting in 35% less errors.
Sitter
Southern Illinois Healthcare
06.2016 - 07.2017
- Developed rapport with 150+ fall risk and mental health patients' activity ensuring safe and healthy environment for staff and patient
- Conducted excellent patient care/comfort and reported patient activity to designated nurse/doctor
- Managed and documented highly sensitive patient information appropriately and entered data into EPIC database
- Negotiated and de-escalated high stress, dangerous situation in calm effective manner lowering risk of harm from volatile patients by 45%
- Took initiative to investigate anomalies in behavior or physical condition and advocated for further evaluation by skilled professionals.
Student Worker
Southern Illinois University
07.2014 - 06.2016
- Filed, organized and entered data into Oracle database
- Assessed student complaints efficiently and deescalated stressful situations
- Handled, repaired and organized aging physical records dating back 40+ years
- Maintained organized processing system for all transcript request and mailed out confidential student information
- Supplied students with necessary tools to obtain confidential information from our school and other institutes if necessary.
Education
Bachelor of Science - Zoology, Pre-Veterinarian Medicine
Southern Illinois University Carbondale
Carbondale, IL05.2016
Skills
- Customer Service and Support
- Quality Control and Assurance
- Data Entry
- Confidential Records Management
- Decision-Making
- Crisis De-escalation
- Insurance Policy Knowledge
- Claims Process Knowledge
- Interviewing
- Negotiations
- Research and Analysis
- Strong Interpersonal Skills
- Excellent Time Management Skills
- Advanced Oral and Written Communication Skills
- Risk Management
- Advanced Computer Skills
Certification
- All-lines Training Certified Adjuster (CA) Designation
- State Farm Property Certification
- State Farm Auto Certification
Licenses
- Florida
- Texas
Hobbies and Interests
- 3D Interior Design Rendering
- Construction
- Furniture Building & Revamping
Timeline
HR Coordinator/Recruiter
ShipBob
08.2017 - 09.2023
Sitter
Southern Illinois Healthcare
06.2016 - 07.2017
Student Worker
Southern Illinois University
07.2014 - 06.2016
Bachelor of Science - Zoology, Pre-Veterinarian Medicine
Southern Illinois University Carbondale
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