LaShondra Tucker
Davisboro,GA
Summary
Dynamic professional with a proven track record at Jefferson County Tax Commissioner, excelling in problem resolution and enhancing customer satisfaction. Demonstrated expertise in accounting software and strong communication skills, driving efficiency through customized Excel solutions. Committed to teamwork and continuous improvement, fostering a positive work environment while ensuring financial accuracy.
Overview
20
20
years of professional experience
Work History
Deputy Tag and Tax Clerk
Jefferson County Tax Commissioner
Louisville, GA
08.2018 - Current
- Worked with team members to address intricate tax problems, achieving resolution of tough cases.
- Ensured accuracy by auditing financial records comprehensively.
- Collaborated with management to implement strategies reducing stress on team during busy seasons.
- Improved accuracy and efficiency in data entry tasks by creating customized Excel templates for common calculations.
- Enhanced customer contentment through timely responses to questions concerning their tax details and document needs.
- Managed daily accounting tasks to ensure financial precision.
- Processed financial information utilizing Microsoft Excel and Word.
- Optimized daily information entry, enhancing record keeping efficiency.
Assistant Manager
Flash Foods
Louisville, GA
02.2013 - 08.2018
- Managed workflow operations to maintain consistent productivity levels.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Performed routine inventory assessments to ensure accurate stock levels.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Oversaw daily operations to maintain store cleanliness and organization.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Store Manager
Jet’s Food Store
Louisville, GA
01.2008 - 02.2013
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Managed day-to-day monitoring of cash variances, inventory depletion and drive-offs.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Payroll Clerk
Knick Shop
Sandersville, GA
01.2005 - 01.2008
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Maintained confidentiality of employee records and payroll information.
- Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.
- Issued paychecks on designated pay dates to avoid employee dissatisfaction.
- Reconciled bank and payroll records routinely to verify accuracy.
- Completed payroll accurately and timely to meet employee expectations.
- Processed timecards and payroll data for team of employees.
Education
Washington County High School
Sandersville, GA06.1997
Skills
- Strong communication skills
- Professionalism and integrity
- Continuous learning attitude
- Organizational growth
- Accounting software mastery
- Teamwork and collaboration
- Customer service
- Multitasking Abilities
- Reliability
- Excellent communication
- Proactive and Self-motivated
Timeline
Deputy Tag and Tax Clerk
Jefferson County Tax Commissioner
08.2018 - Current
Assistant Manager
Flash Foods
02.2013 - 08.2018
Store Manager
Jet’s Food Store
01.2008 - 02.2013
Payroll Clerk
Knick Shop
01.2005 - 01.2008
Washington County High School