Lashunda Lockridge
Tupelo,MS
Summary
Proven Customer Service Specialist with a track record of enhancing customer satisfaction and loyalty at Amazon, leveraging exceptional problem-solving abilities and computer proficiency. Skilled in transforming high-stress situations into positive customer experiences through active listening and critical thinking, resulting in increased repeat business and positive feedback. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Jackson Nurse Professionals
2021.02 - 2024.02
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Support Specialist
Amazon
2017.02 - 2021.03
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Responded to customer calls and emails to answer questions about products and services.
Education
Associate of Applied Science -
University of Phoenix
Tempe, AZ01.2023
High School Diploma -
Pontotoc High School
Pontotoc, MS05.2006
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Certification
- Sales Manager Certificate
- Sales Essentials Certificate
- ACE - Adobe Certified Expert, Photoshop
- MCAS - Microsoft Certified Application Specialist
Timeline
Customer Service Representative
Jackson Nurse Professionals
2021.02 - 2024.02
Customer Support Specialist
Amazon
2017.02 - 2021.03
Associate of Applied Science -
University of Phoenix
High School Diploma -
Pontotoc High School
- Sales Manager Certificate
- Sales Essentials Certificate
- ACE - Adobe Certified Expert, Photoshop
- MCAS - Microsoft Certified Application Specialist
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