LaShundra Bryant
Monroe
Summary
Hardworking and focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs.
Overview
16
16
years of professional experience
Work History
Manager
B&J Management
06.2009 - 12.2024
- Supported back office hiring and employment processes
- Managed performance of team members, conducted performance appraisals, and recommended promotions
- Communicated policy updates to department, answered questions, and monitored compliance
- Managed employee performance through disciplining, coaching, and counseling
Call Center Agent
Ttec
11.2020 - 02.2022
- Answered clients' questions and presented product value propositions to promote purchases
- Entered and updated customer data to create and modify account information
- Guided and processed customer orders during high-volume periods
- Placed and answered phone calls and listened to complaints, feedback, and feature requests for future improvement
- Completed calls and followed scripts to maintain good call control
- Updated customer accounts with current personal and purchasing information
- Engaged with customers to understand and resolve issues and answer product questions
Education
High School Diploma -
Wossman High School
Monroe, LADental Assistant
Unitech Academy
West Monroe, LA06.2012
Skills
- Employee training and development
- Time management
- Staff development
- Financial management
- Schedule oversight
- Hiring and training
- Customer service
- Policy and procedure development
- Computer skills
- Multitasking Abilities
Timeline
Call Center Agent
Ttec
11.2020 - 02.2022
Manager
B&J Management
06.2009 - 12.2024
High School Diploma -
Wossman High School
Dental Assistant
Unitech Academy
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