LaShundra Norman
Dallas,TX
Summary
Motivated and detail-oriented individual with a certified typing speed of 75 WPM seeking a Data Entry Clerk position at Gainwells. Aiming to leverage strong organizational abilities and Microsoft Excel proficiency to ensure 100% data accuracy and seamless database management.
Overview
27
27
years of professional experience
Work History
Financial Customer Associate
Fidelity Investments
Westlake, TX
04.2026 - Current
- Fielding inbound inquiries from diverse workplace participants regarding their retirement benefits.
- Explaining complex IRS rules, plan features, and tax implications in simple terms.
- Educating clients on how to use online tools, retirement calculators, and NetBenefits portals.
- Process withdrawals and loan payments.
Toddler Teacher/Office Assistant
Cofferland Fine Arts Academy
Duncanville, TX
05.2023 - Current
- Planning and implementing classroom activities that cater to the basic and educational need of toddlers.
- Providing a safe and nurturing environment for the toddlers.
- Communicating with parents, co-workers, and directors to support the development of the toddlers.
- Encouraging children to participate in group activities, fair play, and good behavior.
- Maintaining files for all children.
- Assisting the childcare teacher in maintaining a safe and positive environment.
- Providing support for the childcare teacher.
Personal Assistant/Receptionist
THE IMMEDIATE RESOURCE
Dallas, TX
11.2019 - 05.2023
- Provided administrative support including personnel assistance and phone call routing.
- Welcomed customers/calls and screened applicants.
- Handled filing, postage meter, forms routing, and organization administration assistance.
- Assisted in mail out letters and mail.
Front Office Assistant
DALLAS COUNTY ADVOCATE PROGRAM
Dallas, TX
02.2010 - 01.2013
- Answered and initiated calls, took messages, and greeted visitors.
- Maintained cleanliness of the front-desk area.
- Handled incoming and outgoing mail.
- Faxed and emailed proper documentations.
Health Care Attendant
SUNRISE HOME HEALTH CARE
Garland, TX
05.2005 - 07.2008
- Took care of ill patients in their home.
- Prepared food took patients to doctor visits and cleaned up around the house.
- Administered medication.
Alarm Dispatcher/CSR
ADVANCED PROTECTION SYSTEM
Dallas, TX
11.1999 - 02.2002
- Monitored home and business alarms, dispatched police when necessary.
- Conducted alarm tests on homes and businesses.
- Answered phone lines and directed calls to the right department.
Education
High School Diploma - undefined
South Oak Cliff High School
Dallas, TX05.1998
Skills
- Cultivated a culture of active listening to foster teamwork
- Championed collaborative efforts to drive project success
- Promoted open lines of communication across all levels
- Led self-motivated initiatives to exceed team goals
- Streamlined office administration processes for increased efficiency
- Oversaw clerical functions to ensure operational effectiveness
- Directed front desk activities to enhance visitor experience
- Executed typing tasks with a focus on accuracy and speed
- Managed office operations to support organizational objectives
- Orchestrated data entry tasks utilizing 10-key expertise for optimal performance
Timeline
Financial Customer Associate
Fidelity Investments
04.2026 - Current
Toddler Teacher/Office Assistant
Cofferland Fine Arts Academy
05.2023 - Current
Personal Assistant/Receptionist
THE IMMEDIATE RESOURCE
11.2019 - 05.2023
Front Office Assistant
DALLAS COUNTY ADVOCATE PROGRAM
02.2010 - 01.2013
Health Care Attendant
SUNRISE HOME HEALTH CARE
05.2005 - 07.2008
Alarm Dispatcher/CSR
ADVANCED PROTECTION SYSTEM
11.1999 - 02.2002
High School Diploma - undefined
South Oak Cliff High School