LaShandra Payne
Birmingham,AL
Summary
Creative, energetic professional skilled in office administration, business communications, team collaboration and qualitative and quantitative analysis. Proven to bring streamline complicated operations in fast-paced environment. Manages diversified office administrative functions, manage events, offer customer assistance and provide team support.
Detail-oriented professional with proven skills in customer engagement and administrative support. Experienced in managing patient interactions and maintaining accurate records, ensuring exceptional care and satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Optometric Technician
LCA Vision
Birmingham, AL
10.2023 - Current
- Conducted scans and specific tests to assess patient suitability for eye surgery
- Assisted in preparing patients for treatment and surgery
- Reviewed postoperative instructions with patients
- Collected payments for treatments
- Maintained accurate patient records
- Provided exceptional patient care and support throughout their visit
Office Manager
menm llc
Birmingham, AL
03.2022 - 09.2023
- Managed inventory and ordered office supplies
- Conducted bookeeping tasks
- Scheduled and confirmed patient appointments
- Cleaned and maintained patients' hearing aids
- Organized open house events for patients
- Conducted free listening exams for patients
- Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of [x]% annually
- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
Optometric Technician
National Vision Inc
Birmingham, AL
08.2020 - 03.2023
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Examined eyes with instruments and pharmaceutical agents to determine visual acuity.
- Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
- Sent patient prescriptions to pharmacies and scheduled future appointments.
- Cleaned and performed minor maintenance on examination equipment and glasses.
- Analyzed chart in preparation of patient engagement to review diagnostic testing, photos and preventive measures needed.
- Posted refractor receipts, entered data into spreadsheets and alphabetized folders and invoices.
- Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
- Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function.
Education
Science - Medical Assisting
Virginia College
BirminghamHigh School Diploma -
Woodlawn High School
BirminghamSkills
- Spreadsheet Development
- Customer Engagement
- Office Administration
- Staff Management
- Time Management
- Supply Inventory
- Scheduling
- Document Scanning
- Customer Relationship Management (CRM)
- Administrative Support
- Business Correspondence
- Inventory Management
- Telephone Reception
- Mail Handling
- File Maintenance
Certification
Optometry License
Timeline
Optometric Technician
LCA Vision
10.2023 - Current
Office Manager
menm llc
03.2022 - 09.2023
Optometric Technician
National Vision Inc
08.2020 - 03.2023
Science - Medical Assisting
Virginia College
High School Diploma -
Woodlawn High School